Gruetzner's Collision Center

Marc W 

on BBB

3 years ago

They told me to being the car in because they had the parts. But they didn't. It sat there for eight days because the parts weren't there. I picked the car up 3 weeks later and the body work was wavy. The paint work had runs in it. They told me to leave the car and they would fix it. But that didn't happen. Go somewhere else. 

Shawn 

on BBB

3 years ago

Jordan W***** was a terrific to work with while my truck was being repaired. I am certainly satisfied with the repair work on my truck. I highly recommend Caliber Collision (Burleson, ****} for any auto repair work!!! 

Linda R 

on BBB

3 years ago

I recently had extensive work done on my Highlander following an accident. From the beginning , giving me an estimate, working with my Insurance company, scheduling a rental car, to the day I picked up my car, I felt everyone was very professional. The kept me informed of progress, and made the whole process as fast and easy as possible. They did a beautiful job on my car, and I couldn't be more satisfied. I highly recommend them. 

Sarah H 

on BBB

3 years ago

if I could give negative stars, I would. I had my vehicle towed there 2 weeks ago, and they said that by last thursday they would have my car started to repair some minor damage I sustained when I hit a tree branch on the freeway. They have been storing my car now for a little over 2 WEEKS and still have not even done an estimate to give to my insurance company. I cannot believe the level of complete and total laziness, unless they are milking my insurance company for the storage fees. I wish that my insurance had not ever r... read more

Bernadette E 

on BBB

3 years ago

Hats off to the Caliber Collision Team in East Rochester. The Service Advisor, Rich P******, was easy to work with and very professional. The repair work was done to perfection and when we picked up our 2008 Vibe it sparkled inside and out. ************* 

Ryan T 

on BBB

3 years ago

Liars!!! Not happy at all with this company. They were at least honest enough to tell me that the couldn't match my stock paint. So we agreed it would be best for me to pickup my car and bring it to another shop. Well evidently they reported to my insurance that my car was rusty and they wont work on rusty cars knowing that insurance wont cover rusty cars. Basically they LIED to my insurance company. My car is rust free and garage kept. At first I was impressed with their honesty but from what I learned today, they are liars... read more

Christian G 

on BBB

3 years ago

I had called them on a Saturday asking if they could take a look at my vehicle for a push to start issue that day. They said no problem. Dropped off the vehicle at 9am and was told they would be able to look at it by 3pm. At 3pm I was told they couldn't look at it that day and would have to hold it until Monday. On that Monday I was told they would need to replace a part that would cost over 1000 dollars with labor. I decided to not get the work done and rather invest that money into a new vehicle. Before doing that I took i... read more

Michael B 

on BBB

3 years ago

Customer service was outstanding, I was impressed. They resolved my issue and I was completely satisfied. Calber Collison is an asset to the community 

Kim G 

on BBB

3 years ago

I worked at Caliber Collision for three days and I realized the 10 hour days would not work for me, as I'm a single mother with young children. I needed my supervisor to fill out a very simple one page form in order for me to get food stamps for me and my kids. I dropped the form off at the Tooele location, three days later, after calling repeatedly, I went to collect the form. It was filled out partially and haphazardly with a bogus signature. I then went on to send the blank form via email to a person, Brandi, in HR. She s... read more