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Gruetzner's Collision Center
- Auto Detailing
- Elgin, TX
About this business
BBB's information on this company is being updated, and no report is available at this time.
Location details
690 US-290, Elgin, TX, 78621, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Caliber Collision (Spring) lived up to their tag line: Restoring the Rhythm of Your Life. The customer service was outstanding! Concise, clear and consistent updates kept me abreast of the status of my vehicle and allayed my fears. When I visited the shop to retrieve my charger, the reception area was clean bright and welcoming. They offered me water too! The receptionists answered the phone within the first 2 rings and were pleasant. I was not kept on hold for minutes on end. In fact, each call was less than three minutes. ... read more
I went to the one in Chambersburg. And I can't give a review that glows as much as the service that was provided to me. First they work with me for when to actually work on the car. Then they work with me for times for part buying and paint sampling due to our conflicting work hours. Then when its time to drop off the car, I was planning on walking home as I didn't live that far away. But when the manager over heard, he insisted on giving me a ride back home. THEN, when the car was done, the delivered it. Only then did I not... read more
You be the judge. Facts: they received my truck on 1/6/22 and we were finally able to pick it up 4/8/22. On that day I reviewed the damage with Taylor and it was noted a dent on the right passenger door which was completely opposite the damaged side which wasn't there before the wreck ( question of where this happened definitely...their lot or towing company?). Taylor said it would be taken care of. We patiently waited for parts as it took several weeks. On the 3rd week Taylor called and said they lost the key and please bri... read more
I called Caliber for a re-do on my car since they did not match the paint correctly in the right front door and also the clear coat drip in the hood. When I took the car in they damaged the rear bumper and the right front door cover to the speaker. When I called to shop on **** ******* *** Canoga Park, CA XXXXX to find out when I could drop off the car to fix those problems the General Manger Rey Solis told me I could bring the car in but "they were going to tell me whether the job was done there or nor" like if I was lying ... read more
The WORST place ever to take my car for repairs after an accident. First, they steal my stuff and deny it. Charged a ridiculous amount to fix my door (more than my car was actually worth). Had to take it back because there was still a large dent on the bottom of my door. Took it back another time because there was still a dent after the second repair, then they told me if I wanted them to leave it "like new" they were going to charge more on top of the ridiculous amount they had already charged. I complained about my side mi... read more
Geico recommend me to this place to to have my bumper fixed from a dent and scratches. after they fixed my bumper they calibrated the radar for the forward collision lane departure warning. A couple days after receiving my car, I have service lights stating that the fcw/lane departure needs serviced.i notified everybody possible of this situation and I have text messages stating that they calibrated my vehicle and when I gave it to them nothing was wrong. This has been going on for a month now. They gave me some bogus email ... read more
I let this review percolate a couple of weeks to give them a chance. Caliber on **************** repaired my truck, good communication throughout the process and it looks good, BUT- the first problem was the wild difference between the quote, $2700, and the final bill $4600. Quite a difference when no additional damage was found. I should have just gone to get my truck back then, still **** disgusted by it, then adding insult to injury, they said they could have worked with that price if they knew I had a quote from the city... read more
Service at the time of service was friendly but call back to say something is wrong my stuff is acting up lights coming on when not needed my whole radio area is completely out and o boy totally not friendly with of course denied being at fault for my issue.. Well caliber collision in hagerstown Maryland you are!! You are where my repairs was done and your place is where my whole electrical system had to get reset so??!?!?!
I don't normally write reviews but my experience at the Mount Juliet location was so horrendous that I feel it is necessary. I have never been treated so rudely by a business establishment in my entire life. That is not an exaggeration. The receptionist, Callie, managers, Shawna and Brent, were all unbelievably rude and unkind. They all lacked the basic communication and customer service skills to be working in any kind of reputable business. I understand that businesses are short-staffed and I was very understanding the fir... read more
Frequently asked questions about Gruetzner's Collision Center
How is Gruetzner's Collision Center rated?
Gruetzner's Collision Center has a 2.4 star rating with 309 reviews.
When is Gruetzner's Collision Center open?
Gruetzner's Collision Center is closed now. It will open tomorrow at 7:30 a.m.
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