Gruetzner's Collision Center

Paula Y 

on BBB

3 years ago

My son was involved in a car accident on October 2, 2021 in Cordova, TN. We contacted the Caliber Collision ************* in Memphis, TN. After speaking with several of the Caliber stores, the one on Mt. Moriah stated that they would be available to begin work on the car the soonest - November 1, 2021. So we waited until then. Fortunately, the car was drivable. When Caliber stated they could accept the car, my son delivered it to them. After about 10 days, my son was contacted by Kelly who stated that the most important part... read more

Amanda M 

on BBB

3 years ago

Caliber Collision returned my car with a new scratch and the passenger side door handle was improperly installed. I've called them numerous times to schedule the needed repair work. They say that they'll fix my car but they never get back to me. I've been waiting for them to make this right for 3 months. 

R G 

on BBB

3 years ago

Our F-350 Ford was stolen on June 6th. It was found on June 8th and held at All States yard until June 30th when it was taken to Caliber Collision. 166 days later on Dec 16th the final repair was completed by Caliber Collision. These are some of the things we encountered during this time: -Repair delay due to damaged parts in transit ... -Caliber had the nerve to ask us if we would let them install damaged parts ... -We were told parts were ordered when actually they were not ... -We were told we had to pick up our truck, ev... read more

Gerry T 

on BBB

3 years ago

Drivers side door dented in parking lot. Pictures available after contacting insurance. Went to Caliber Collision on S. Federal Way on 10/02/21 told estimated repair time would be 1 to 1 1/2 weeks. We only own one vehicle we make arrangements and left the 2014 Ford Edge at their shop. We were informed after 1 week that replacement came in damaged and that a replacement was on order and it could take a week. After 2 1/2 weeks we became concerned and for the next 1 1/2 weeks were a new door was shipped, in transit, in town, be... read more

Luis G 

on BBB

3 years ago

I was not going to write a review but I recently found out, other than car parts being loose on the car, they did not install a brake light bulb. I was informed by someone in traffic that my brake light was out so I pulled over and checked and there was no bulb at all ! Very upset because this may cause an accident in the streets. Please consider bringing your vehicle here. 

Cynthia H 

on BBB

3 years ago

This business lied to me over and over again. They stole property out of my car and gave me a $50 gift certificate as restitution. There were important papers and sentimental arlicles in there that belonged to my deceased mother. They stole shooting targets and they alone cost more than the $50 that was given as restitution. The district manger was agressive and brash when I asked about the items. He scared my dog, who is a 10 month old puppy in training, with his aggressive behaviors. They returned my hybrid Toyota with zer... read more

Esther H 

on BBB

3 years ago

When I walked in the door, I was greeted promptly with a smile and friendly employee. I knew I had chosen the right place. I was not disappointed, The staff kept me informed as to status of work. Greg R***** went out of his way, making sure my vehicle was delivered after hours, so I could be to work on time the next morning. I recommend Caliber Collision, as they were recommended to me. 

Cait R 

on BBB

3 years ago

Do not trust this company. After having issues of my scheduled pick up date being rescheduled and pushed back, I've read many reviews of others having the same issue. My car has been at the shop since October 26th, with an estimate of it taking 1-2 weeks. I have now been car-less for a month (4 weeks). They have not given me a real estimate and have told me they have cars there since JULY, that they're still waiting on parts for. They will not let me pick up my car in the mean time. Terrible 

Gregory S 

on BBB

3 years ago

Janelle and Greg at the Clermont East, Florida, location were polite, professional, and very pleasant to deal with. Caliber is lucky to have those two working for them.