Gruetzner's Collision Center

Brenda A 

on BBB

3 years ago

I took my car in on September 29, 2021 and I have still yet to receive my car. They have given me excuse after excuse after excuse. Stating that they had told me we had parts in back order which they did not tell me this until after I dropped off my car and they started working on it. Taking it apart. I waited two weeks for them to tell me that my bumper was in back order and that they didn't have an estimated date for when the bumper will show. They never notified me I had to call them every single time to give me any sort ... read more

William C 

on BBB

3 years ago

Caliber Collision Tried delivering my vehicle to me with a miss aligned trunk lid that wont close unless you slam it, the interior panels wont line up with the rubber molding/seal. the bumper does not line up with the quarter panel, the quarter panel was not painted, it was buffed and poorly, you can still see all the scratches. they left the trim below the doors hanging, the passenger rear door is crooked. they never even repaired the passenger side mirror, or passenger front fender. the front bumper was to be repaired unde... read more

Wally W 

on BBB

3 years ago

I was treated as a valuable customer by the people at Caliber in Cumming GA. The team who handled my needs did a great job. Starting with Irene at the front desk, to Frank who did my quotes and followed up on my cars, to Chase who went out of his way to provide me with outstanding service. I give them a 5 Star rating and I will definitely use them again should the need arise. *********** 

Dewanna V 

on BBB

3 years ago

Very convenient. Great customer service. Fast delivery would highly recommend. 

Scott H 

on BBB

3 years ago

My brand new 2020 Silverado trail boss was stolen from this business. It was dropped off at 4:30PM on 9/27/21. By the next morning opening time my vehicle was no longer in the shop. The night manager conveniently "forgot" to arm the security system and only my single truck was stolen. Once my truck was found in Houston it was never the same. $1000's of dollars of items in the truck were stolen that I never got back So much for having a new truck. 

Angel C 

on BBB

3 years ago

They use after market parts even if you request them to only use original parts. I will never take my car here again. 

Jose R 

on BBB

3 years ago

Warranty work done on Chevy Bolt, had to go three times to fix it right and still work was done wrong headliner had gaps at windshield and leaks. 

Douglas H 

on BBB

3 years ago

Horrible business. Took damaged vehicle there 4 years ago left runs and imperfections on repair thought 4 years they might get better went for estimate and they told me if I would not give them insurance adjusters # no estimate they said they do not give the same pricing to people as insurance company's. Thank goodness I left. Rude people. 

James E 

on BBB

3 years ago

Gave me multiple quotes on the same job. The invoice was $153 for the glass, was then told they made a clerical error and the bill was $202 and if I didn't pay it they would pull out the glass...