Green Dot Corporation

Greendip Mentality 

on BBB

4 years ago

I would not recommend this Indian Based Organization for anything!! Being promised a small refund two months ago! Shame on Walmart, for placing this Capt. Kangaroo Foreign Customer Service in the US. It may as well be a useless write-off for the muppets! 

Denise M 

on BBB

4 years ago

I have spent hours trying to resolve my dispute with WalMart MoneyCard/Green Dot Corporation regarding a $100 payment issued through the BillPay option for my account. I have had this card for several years and have generally had no issues until now. On 04/02/21, I made a $100 payment to Kwik Trip through WalMart's BillPay option. WalMart/Green Dot uses a payment processing center for these transactions - this vendor created a check and sent my $100 payment to Kwik Trip on 04/09/21. Perfect. On 04/12/21, Kwik Trip is notifie... read more

Andrew B 

on BBB

4 years ago

This business is garbage I've paid my credit card on time every time for the past two years. I got a secured credit card to rebuild my credit at first I opened a secured credit card in the amount of 300 then I gradually added more money to increase my credit limit and better my utilization rate. The card I am referring to is the green dot primor secured card. I have a $1300 limit on the card now Anyways long story short It seems every time I want to pay my credit card I have to go "validate"my account which I've done numerou... read more

Stephanie S 

on BBB

4 years ago

I was completely satisfied for a little over a year, until my account was hacked online and in a matter of 2 minutes I lost over $2,000!! I am aware that these things happen in the technology world that we live in, so I immediately called GreenDot customer service and began the more than TWO MONTH ordeal that I am STILL fighting my way out of....THANKS FOR NOTHING GREENDOT. I disputed the charges, sent them the 10+ documents that they asked for IMMEDIATELY...all in the same day & I thought I might have to wait a couple of da... read more

Pat M 

on BBB

4 years ago

I've had this card for over a year. Have never had less than 100$ at any time in the account. I received my stimulus payments and had $3600+ in my account and I keep $500 in the savings account. Never had more than 10 transactions in a day. I don't use my card for 3 days. Then I get an email saying there's $1.50 or so in my account. I go to check my transactions and I see 297 different transactions between $5.00-$50.00 all going to Google Play. To me it looks like somebody got my card info and bought $3500+ of gift cards to ... read more

Jerome A 

on BBB

4 years ago

I think you all should have a fraud department and smarter people that work for you and that can speak clear English. I just got off of the phone with the worst customer service agent and got no results. I've been a victim of ID theft through the IDES (Illinois Department of Employment Security and they're using Bonneville Bank/Green Dot to fraudulently steal unemployment benefits from my account. Their credentials should've been checked before opening an account with a prepaid card. How is it possible for someone to hack in... read more

Erika E 

on BBB

4 years ago

Got my income tax deposited end of March beginning of April I had to verify my identity by sending verification sent what asked for and my account was closed due to not being able to verify because the names didn't match cause I got married so my last name changed even though I sent both my old id with maiden name new one with married last name same with ss cards and my marriage license and I still to this day can't get the money that's on the account they closed which is over $6,000 dollars 

Frances N 

on BBB

4 years ago

I contacted them several times to dispute a charge on my debit card. 2 people did not know what to do with my issue and one woman actually said she didn't know what to do and hung up with me. I called to resolve this dispute and instead of taking any information regarding my problem she just wanted to send me a new card. Which I did not need mine was neither lost or stolen..Epsy the makeup company charged $139 to my card without authorization. They do not have a phone and they did not answer any of the messages I sent regard... read more

Paul J 

on BBB

4 years ago

i would not use this bank unless you want riped off thay add feeds to money thay got back stay away from them