Green Dot Corporation

Heather B 

on BBB

4 years ago

I have been calling them for three days and every time I get hung up on before I get a chance to speak to an actual person. Was on hold for an hour when it hung up on me. It is ridiculous!!!! 

Jaqueline w 

on BBB

4 years ago

I was on hold for 6 hours today just to try and get my address updated and a new card sent out finally got ahold of someone who said it would be 2 business days for them to update my address submitted info 9 times cant get them to respond to emails and customer service is awful I also files a complaint they definitely will be hearing from my lawyer if they dont send me my card and update my address 

Nathaniel B 

on BBB

4 years ago

I think green dot need to be investigated for fraud.I purchased a card X-X-XXXX and have not been able to use my card yet 

Krista S 

on BBB

4 years ago

Absolutely horrid company. I practically jumped through flaming hoops to get an account closed with them. I tried their online "chat" (you get a time & type your grievance, but you won't see a response. just a closed out chat window), sent multiple emails (with no confirmation/receipt of them receiving this), called (sat on hold for an hour & 15mins), even sent a direct message via facebook. No one should have to "fight" to cut ties with a company. Don't even get me started on the fees, $7.95/mo....You're nothing more than s... read more

matthew 

on BBB

4 years ago

fraud company that does illegal practices in order to keep you from canceling their services. they do not answer their phone am there is no way online to cancel your account. they just keep charging you and dodging confrontation. if i was in legal authority i would be putting legislation in place to prohibit this illegal activity, especially during a pandemic 

Debra M 

on BBB

4 years ago

I am beyond disgusted with this company. I have trying for nearly a month now to gain access to my money, sitting on the phone for hours, jumping through hoops for these people who could care less about assisting anyone. A security block was placed on my card and I've made several attempts to contact customer service through the app, their website, and by phone. The only response i received originally was through email and was told that there was no block on my account but that i had a $0 balance and that as soon as i made a... read more

Elaine B 

on BBB

4 years ago

Do Not accept any Green Dot Cards from your customers. We had five credit card transactions from the same customer that were ALL authorized and Green Dot refuses to pay them using the excuse "NOT AUTHORIZED". I wish I could leave 0 stars. 

Fred N 

on BBB

4 years ago

Customer service is severely lacking. I was on hold for 1 hour and then they hung up on me. Later the same day, today 12/29/2020 I was on hold for 3 hours before having to hang up myself . This is supposed to be a 24 hour hot line. They just don't answer. 

Flinton E 

on BBB

4 years ago

Had the card for a bout a month never used until a week ago. My first payment is on the card noe they are telling me that I need to send id be for i can get my money. Trying to send my id its not working. I called them im told to go on website GoBank.com/documentupload its not working. I want my money i worked hard for help me.