Green Dot Corporation

Chris W 

on BBB

3 years ago

As if it is not bad enough that a parent passes ***** this company makes the entire process of receiving any of the remaining balance as difficult as possible. I sent the required information (per service agent) in June with both account numbers, power of attorney, driver license info, and a copy of the death certificate. In September, I contacted them again because a check had not been mailed or information sent to me regarding reasons why not. Today (three months later), I'm told that I "needed" to send two separate commun... read more

Asherah P 

on BBB

3 years ago

Greendot is a scam, they closed my account without notice and my SSI benefits were placed on this card, I have yet to recieve my Refund check and cannot pay my bills. I followed up with them and got several different lies about my money this ridiculous. I"ve asked for a manager and the names and badge numbers of the employees they say they dont have to give me that by company policies but they require personal information and I dont even know who Im speaking to. So after the my 5th call in a day i finally got someone to tell... read more

Francisco Y 

on BBB

3 years ago

Green Dot corporation has failed me on giving back my money or a provisional credit. I will never do business with Green Dot or Go Bank they are completely difficult to work with as a customer. I asked that all people never do business with Green Dot or Go Bank because they're out to get your money and not help you back in any which way or possible. Not only that I have sent several dispute letters to Green Dot corporation and never have they bother to reach back to me or resolve my case. Sincerely F. ***** 

PA A 

on BBB

3 years ago

This is the worst bank. They do not have your back as a client. I've been waiting 3 months for money that was stolen out of my account 

Risa S 

on BBB

3 years ago

Green dot closed and my direct deposit was sent there. They told me it will take EIGHT days for my funds to be available throug their new Go2BANK!!! EIGHT DAYS...Unacceptable. I have a family to support. 

Vincent D 

on BBB

3 years ago

Awful customer service! Just rude and unhelpful I was a victim of fraud and it took nearly 3 months to get a refund check in the mail I called 15 times over the 3 months due to not receiving one email or phone call from greendot. Each time they kept telling me the documents needed to verify my identity hadn't been received; I submitted the documents a total of 8 times before my provisional credit was sent back. 

April J 

on BBB

3 years ago

AVOID THIS COMPANY IF YOU VALUE YOUR MONEY!!! Customer service with this company is a joke! I've used this card for about 5 years with no issues. My husband's Playstation acct was hacked on Aug 2nd and almost $200 charged on my card, taking my bill money I had just deposited. I immediately filed a dispute that day for the cleared transactions and the following day for the ones that were pending but had since cleared. Received emails stating that I would receive a provisional credit after 10 business days. Well that was today... read more

Jennifer A 

on BBB

3 years ago

My card got stolen and it has been 3 weeks since I ordered a new one. I called and ordered another one on the 4th and still have not received. Address they have is correct. I can't access my funds. And their reps can't help me. 

Aria H 

on BBB

3 years ago

I had this card through turbo tax for several years and never had an issue until now. I made a purchase at Walmart on 8/31/2021 for 111.77. This purchase was a DEBIT TRANSACTION WHCI REQUIRED MY PIN NUMBER. i WAS OVERCHARGED AND SO WALMART ISSUED A REFUND THE SAME DAY- AGAIN AS A DEBIT TRANSACTION. I RECEIVED AN INSTANT NOTIFICATION VIA TEXT FROM GREENDOT THAT WALMART WAS PROCESSING THE CREDIT BACK. IT WAS STRANGE THAT THE REFUND WASN'T REFLECTING SO I CONTACTED CUSTOMER SERVICE AND WAS TOLD THAT THEY WERE GOING TO RELEASE I... read more