Google

Erika P 

on BBB

4 years ago

i asked for my information to be removed from google. They have people from the united stats calling out side the USA. The keeping people person credit cards on fill and hang up in your face. They will not let you speak to anyone. 

Roe J 

on BBB

4 years ago

I have had Google Fiber for at least a month, and I am already complaining. After a week, I noticed unusual activity. I used a google account to set-up my service but while using the internet I accessed my "hotmail account". In doing so, someone changed my settings on the account which forced me to access my settings by making changes. I am unable to receive emails in my "hotmail account" that I have had for years. I used my "hotmail account" for business purposes. Nevertheless, I have had to communicate with my job that I h... read more

SEAN R 

on BBB

4 years ago

Google listed by business without my consent. Showed a pic of the driveway of a house w/garbage cans-stated my office was permanently closed-bottom line I had to purchase business contract in order to errors or ask for full removal, which would have further damaged my business. Google rep told me Google required they troll website to add to their listing so show they were very active.Then Google calls you, if you don't respond to the call as it is robotic they then state your business is permanently closed. Extortion! I have... read more

Vanita K 

on BBB

4 years ago

I was recently FORCED by GOOGLE to purchase a new cell phone because Google literally LOCKED ME OUT of my other phone after a factory reset. They would not permit me to log back in to my phone - even though I could log into my Google email account via my laptop. In searching online, it appears that HUNDREDS of other consumers have experienced the same thing. The Google 1-800 number is using Covid as an excuse for ZERO support service. It's a nightmare - and Google needs to STOP IT! I saw one Google response online indicating... read more

John D 

on BBB

4 years ago

Created an order with the Google Store which was advertising in huge banner overtop of the website free 2-day shipping. Was needing a replacement part ASAP for my nest thermostat, I entered the promotion code and the shipping was not automatically changed, so I had to change it to the faster priority shipping which was now showing a free price. I placed the order and got confirmation. The next day I noticed it was shipped via a slower method fedex smartpost, not the blatant advertising on their website saying free 2-day ship... read more

Brenda J 

on BBB

5 years ago

Google Pay does not work as intended. I purchased an add-on from a game and I was charged twice. I formally filed a dispute on Google and I was informed that I would not receive a refund when it was clear that it was a double charge for the same transaction. The merchant even acknowledged that it was the same charge twice, yet Google did not. In my BUSY schedule, I had to then contact my bank to dispute the double charge for the SAME transaction. I should not have to do that. Needless to say, I will no longer use Google Pay.... read more

Katelyn F 

on BBB

5 years ago

I paid to take an online google certification and in the middle of my certification the server gave an error message and I was not able to continue onto the next portion of the exam, losing my money and failing the test. I tried calling google and they claim "due to covid they cannot take any phone calls." I found another number on their Facebook and it took me to a google support center. The man on the phone refused to help me and said I would have to contact an administrator. Having no idea how to do that I asked if he cou... read more

Ali A 

on BBB

5 years ago

My payment profile was suspended for some reason. The Google representative over the phone said this was a billing matter, was unable to connect me to billing department and was unable to give information what was the exact reason for the suspension. I've been using the same credit card for a long time for my recurring payments and nothing is wrong with the card. Google suspended my account before even trying the charge my credit card according to information I received from my financial institution. Google system forced me ... read more

Steve S 

on BBB

5 years ago

I enrolled in a one-month free trial of YouTube premium but cancelled it - as I was allowed to do - before the trial ended. Nevertheless, I was charged for the following month, despite receiving a cancellation confirmation. I tried numerous times to secure a refund but was simply passed **** and forth between YouTube, Google Pay and Paypal. I was even told to change my passwords ** my accounts in case they had been hacked. Paypal would not issue a refund beacuse they determined that Google had taken a legitimate payment, bu... read more