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Google

3.8

About this business

Location details

111 8th Avenue, New York, NY, 10011, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 8:00 p.m.
Tue7:00 a.m. to 8:00 p.m.
Wed7:00 a.m. to 8:00 p.m.
Thu7:00 a.m. to 8:00 p.m.
Fri7:00 a.m. to 8:00 p.m.
SatClosed
SunClosed
3.83,349 reviews
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Jacob J's profile image
Jacob J 
4 years ago

They will not fulfill my phone pre-order nor provide an update on after two weeks. I pre-ordered a pixel 4a which they say is first ordered first shipped but that's a lie as my wife ordered and received a phone after me. Terrible support, outright lies and unfulfilled purchases. 

Matt S's profile image
Matt S 
4 years ago

GOOGLE WILL NOT REPLACE DEFECTIVE NEST THERMOSTATS STILL UNDER WARRANTY Our nest thermostat went out and upon contacting Google they said they'd ship a replacement within 1-2 days. We now have gone 7 days without a functioning thermostat in our house and Google still has not shipped a replacement. We've contacted Google on 4 separate occasions to get an update on when the replacement will ship. Every time we get the run around from Google and they provide no information. Upon looking at the Google Facebook page there are m... read more

Linda M's profile image
Linda M 
4 years ago

I purchased a Google Pixel 4a and protection plan and received an email that it was cancelled because "it doesn't align with our Sales Terms." I followed the link to the Sales Terms page. I challenge anyone to read these terms and determine what part of its 21,774 words his/her order did not align with. (Note that Paypal had authorized my payment.), I called customer service and was told he was unable to tell me what part of the Sales Terms I didn't align with. He also said there was no one I could talk to who could answer m... read more

A. Sadiqui's profile image
A. Sadiqui 
4 years ago

Google is a trap, they violate your privacy in order to gain money, this is not fair. For example, I had searched for "Language learning" in Google and then went to Facebook to see a lot of ads about language learning apps. I don't want Google to sell my informations and data any more to any third party website or service. 

Allan W's profile image
Allan W 
4 years ago

Since Google took over Nest and migrated my account to Google, my cameras and door bell no longer function. I've done many hours of research and find that many others have this same problem. I am paying a fee for services from them that are no longer available and want to quit paying, but don't find a way to do that. This whole migration has been totally unfriendly and doesn't work. I now own several expensive paper weights that used to be cameras. 

Stephen D's profile image
Stephen D 
4 years ago

Google Play gift cards are a scam. They were bought as a gift for a child, but can't be redeemed by anyone under 13. I redeemed the cards to my account, but they cannot be shared as a family payment method -- only credit cards can be used. This is a scam as they should be allowed to be used as a family payment method. 

Pamela R's profile image
Pamela R 
4 years ago

This company is engaging in political favors for the Democrat party with how they show Biden ads and don't allow you to opt out. I have changed my settings multiple times, I have selected to NOT receive political ads but I have a Biden ad virtually EVERY time I attempt to play my Youtube music- no Trump ads. They don't give you the option for thumbs up or down as they do on most ads and when you click the "i" icon it doesn't allow you to select "stop seeing this ad" which it typically does. So they clearly have it set intent... read more

Sierra C's profile image
Sierra C 
4 years ago

I have been trying for two months to get help with an account. I work for a property management company. We recently took over a HOA community that has a google fiber account with this company. I have made multiple calls and have talked to multiple employees. They all tell me the same thing, wait 24 hours and try again I have been waiting for 1,140 hours for the help I need! I need to have the account transferred to our company so we can manage the bill and pay it and provide the service to our clients. For some reason, no o... read more

Danny C's profile image
Danny C 
4 years ago

Completely scammed me over Nest cameras. They changed it to gmail only and won't let me log into account now 

Frequently asked questions about Google

How is Google rated?

Google has a 3.8 star rating with 3,349 reviews. 

When is Google open?

Google is closed now. It will open on Monday at 7:00 a.m. 

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