Google

Kelly D. 

on BBB

4 years ago

They create a faulty product and cheat you out of your money. Because they can. That is per the email I received from Google "customer service" I would prefer to give a no star rating but that was not possible. 

Andrei G 

on BBB

4 years ago

I just changed my company phone number. I am the owner of the company. My company was removed from Google. I am losing clients and money. Contacted a support group, no use. They didn't do anything. They do not clearly explain the reason. They answer with some incomprehensible patterns. They have a very disgusting customer service. 

Tracy Young 

on BBB

4 years ago

I accidentally placed my card in file for a google ad and as soon as I realized it; the account was cancelled: now they refuse to refund my money, which is $132 

Frank S 

on BBB

4 years ago

My Google account was suspended without warning when contacting google they send me an automated email stating i violated there terms of service when i replied back to explain to them that i did not violate there terms of service and that they need to look into my account further they refused and denied my appeal and said my account would stay suspended and me being in shock because iv been a long time google user and customer for years and thats how google is rolling the dice well i canceled mine and my wife services and wi... read more

Fred G 

on BBB

4 years ago

I have tried. But Google nest has no interest in resolving this problem. Defective nest camera. $200. I own 20 nest cameras. So a significant investment. I can't get any cooperation. Still not resolved. I originally contacted google about this issue. The rep took my info. Misspelled my info so the replacement did not arrive. Since then nothing. Chose another security camera company. Google is out of their league. They never should have been allowed to be in this business. DON'T BUY NEST! 

Nooria 

on BBB

4 years ago

I had this issue a few months back when my fiber jack wasn't working properly. After a technician investigated the box, he admitted that the white fiber cable was broken and needed to be replaced. Today, I am having the same issue. I followed the troubleshooter for fixing the internet on Google's website. Nothing worked. I later find out that the very same fiber cable that was supposed to be fixed months ago is broken again. Honestly, I have trusted google and it's products for a while. I own a pixel phone and only use googl... read more

raven w 

on BBB

4 years ago

Taking action to protect the rating of corrupt stock exchange websites (who are protecting elite hedge funds who earn money by manipulating the stock market everyday) while I cant get a series 3 year old bad rating left by people who I've never met because my customer went crying about her matted dog being shaved on facebook. 

Anthony 

on BBB

4 years ago

Worst customer service ever. They fail the customer in human-based customer service. They do not resolve issues and rather continually transfer you to a "colleague" who can better assist. But the caveat is that nobody ever assists! I will boycott Google. Just because they basically own the internet, doesn't mean we have to be stepped on as a consumer. 

Rachel 

on BBB

4 years ago

My Google On Hub wifi router abruptly stopped working, but it's covered by a 2 year warranty. I reached out to the maker, TP-Link, to make a warranty replacement request. They bounced me to Google Support where I have spent hours on the phone with Marco and in a chat with Claire and Seal. Marco told me he'd make a request for TP-Link to replace the broken router, but I still have no RMA or shipping info days later. Claire told me I'd hear back after 24 hours, but I never heard back. Seal told me it could take months to get t... read more