Google

Phyllis I. 

on BBB

3 years ago

Does not stand behind products or customers. The Nest camera press and speak function has not worked with the app on Android devices for almost 2 1/2 years. In March 2019 I worked with customer service due to the problem. They were clueless about the problem. There were some posts on the customer service forum indicating the problem happened with an update the month before. I dealt with it until my warranty period was almost over and asked for a return and refund authorization. At that time Google Nest customer service told ... read more

Trevor W 

on BBB

3 years ago

spent 1000.00$ dollars stimulus check on bitcoin miners there all gone or banned help! 

QI QI Sushi 

on BBB

3 years ago

I opened a Google Map Ad for my business. Google proceeded to take $3,600 from my checking account. I contacted Google several times regarding this and finally sent a letter to the CEO. I copied The San Jose *** on the letter to Google CEO. In the documents I sent to Google and others, Google indicates they have no record, knowledge or account for me. Still they took $3,600 from my checking account. Since they have shown a very flippant attitude towards this, I have to assume this a common business for Google. Most slip th... read more

Sharlyn S 

on BBB

3 years ago

I think ur money earning apps are fake and and misleading to the consumer. I know they all have their own developers ECT.. But u(google know about it and allow them to repeatedly door countless consumers everyday. 

Fielding F 

on BBB

3 years ago

Recently, I use Google Pay to make a in game item purchase. I didn't receive the item, and Google refuse to refund me the money, and claimed that this need to be handle by the Game developer. That is very disappointed when a finance service cannot protected their customer when come to dispute. I will avoid to use Google Pay in the future, as they are not able to provide any protection at all. 

Thisisconcerning 

on BBB

3 years ago

I reported some abusive ad targeting from this site, they doubled down on it. It became downright insightful and distressing. All attempts made to contact or feedback them in good faith to fix it were ignored. All attempts to have it addressed via youtube have been ignored. This is very concerning to me. If no stars were an Option I would leave none. https://docs.google.com/presentation/d/1cZ9VZNlt7rsfYul660WjknYrP9EOCBzpR3ChcSaiRxE/edit?usp=sharing 

Alex S 

on BBB

3 years ago

Google Nest Thermostat quit after 5 months. Head unit is dead and they would like us to pay for a new unit in advance of them shipping us a replacement. Apparently many people in the past have told them their unit was defective and when they were sent a new one, they kept both. Why would I want to keep something that doesn't work? If I am going to shell out another $250 it will be to a company that stands behind their defective products. I have been on the phone with their service team for an hour now and they can't seem to ... read more

Skdec9 

on BBB

3 years ago

From last more than 5 years I'm using *** for my issues with different businesses from time to time, and I'm glad, by the Help of God, the *** is always useful and very cooperative with consumer/clients like me. each and every time whenever I opened a case with ***, I always got favorable decision/conclusion and whatever I was looking for. Thanks again ***, 10 out of 10 and 5 star performance 

Marc Y 

on BBB

3 years ago

We have several live campaigns for clients that are active via Google Ads. I received a notification that our account (which houses our client campaigns) was suspended due to suspected hacking. I never received a question about whether our account was hacked that I could verify/deny. We have been onboarding new AE's and immediately after they started working this came up. No hacking, but no inquiry to me before locking things down for at least a week. Google is effectively shutting down my business.