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Google

3.8

About this business

Location details

111 8th Avenue, New York, NY, 10011, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 8:00 p.m.
Tue7:00 a.m. to 8:00 p.m.
Wed7:00 a.m. to 8:00 p.m.
Thu7:00 a.m. to 8:00 p.m.
Fri7:00 a.m. to 8:00 p.m.
SatClosed
SunClosed
3.83,349 reviews
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T. W's profile image
T. W 
3 years ago

I have been having trouble deleting my credit card information from my gmail account on my cell, I keep getting an error message, something went wrong please try again later. Google holds on to your credit card information and does not allow you to delete off your cell phone google account. I also purchased microsoft 365 off google play store on my computer and it does not work, they took my money but no product, error message, we switch to office.com but I cannot access my microsoft word their either. They've taken my money... read more

Shane B's profile image
Shane B 
3 years ago

Google Ads literally stole $87.00 from my bank account by subscribing to it. I know for a straight fact that I never give my passwords, bank account or debit/credit card info. I also know that I did not and would not EVER subscribe to Google Ads. I'm not here to support evil, fraudulent companies. Google refused to refund me. I couldn't contact a customer rep. There may as well be none at all. The reps Google makes available are sales reps who have 0 interest and/or skills to help with the situation. Google said they found n... read more

Tamara S's profile image
Tamara S 
3 years ago

I purchased a $25 Google Play gift card. I scratched off the redemption cod. The last four digits were not legible. I contacted Google Play support and they wanted me to send them pictures of the receipt and the card, which I did. I proceeded to give them all of my information like they asked but still they will not give me the $25 that I rightfully paid for. Google would not add the $25 to my Google account. Google support stated they are not responsible for refunds. Then I was told that it was the retailer's responsibility... read more

Tabitha H's profile image
Tabitha H 
3 years ago

I cancelled my google youtube tv account in December 2020 as of September 2021 my card was still being charged. I have had to disputed this with my bank for the past 10 months. We cancelled my debit card several times which is an inconvenience. There is no way go contact Google to speak with a live person. When you call the # it provides it directs you to go to the website. This charge is $69.54 each month. I am no longer working due to COVID-19 that is why I cancelled in the first place. The bank has reversed the temporary ... read more

JS's profile image
3 years ago

Google has the worst repair walk-in ever - Ubreakifix - who has ruined my phone rather than fixed it. I took my phone since it had the screen randomly turning purple, they placed it as a Diagnostic fix, i went with that. 4 days after they "Fixed it", the screen just peeled off the phone, and cracks started extending to the center. clearly it was CHEAPLY glued. I take supper care of my electronics that i still have iphone 6 working super well. I spoke with Ubreakifix again, and went in-person, i have to pay AGAIN the same amo... read more

KC's profile image
3 years ago

Some one in the company has stolen money off of my debit card .I do not use google play ever...I am not the only victim there are muiltpul victims in this and google needs to fix this 

Shauntay L's profile image
Shauntay L 
3 years ago

I keep receiving charges for google play garena. They keep charging.99 until my account is depleted. I do not use google Play and no one in my family does. I do not know how, they received my credit card information. This needs to be addressed immediately! 

Bruce K's profile image
Bruce K 
3 years ago

If I could rated Google lower for customer support I would ! To start, there is none. Google does not offer a customer service phone or email. They offer Help (at bottom of search pages) but in my experience that is useless. IF I'm lucky enough to get my site(s) indexed, and listed it's almost always under the wrong category and/or location. Then the issue of getting my site(s) listed. Even on pages 10--20 And the Google description provided, despite me showing a proper meta description, is wrong description. Overal rating m... read more

Dan W's profile image
Dan W 
3 years ago

The Google NEST Learning Thermostat has flawed instructions for installation. The thermostat does not work if there is no C wire. It loses power if no C wire. The thermostat should include a conversion kit to provide for the missing C wire. Only if a kit is installed, can the thermostat possibly work. Ecobee has this kit. I had a bad experience with NEST because of this issue. Tech support did not know how to help. I learned this by spending 48 hours problem solving leading me to buy the superior Ecobee in this regard. 

Frequently asked questions about Google

How is Google rated?

Google has a 3.8 star rating with 3,349 reviews. 

When is Google open?

Google is closed now. It will open on Monday at 7:00 a.m. 

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