Google

Bhuvana S 

on BBB

3 years ago

I ordered a Google pixel 5a phone from Google store last week.. On Nov 19th, I got an email saying that the phone has been delivered... The TL shipping says that they have kept it in the front door of my apartment ( which they are not supposed to do, because they are supposed to deliver it to my unit as I have given the full address with the unit number... also I have provided the phone number, atleast they should have called me to get it from the main door of the apartment)... As soon as I saw the mail, I went and checked b... read more

Justin M 

on BBB

3 years ago

I have been trying to get ahold of their customer service for the past 10 days. I ordered a nest wire base for my broken nest thermostat, it was supposed to be delivered 10 days ago. The delivery tracking says "delayed", but the last known location of the package is about 20 minutes from my house. It's said it's delayed and in transit for 10 days now, which sounds like the package was lost. At first I was trying to be reasonable and I was asking Google customer service if they can look into it. I expressed that it was import... read more

Lawrence P 

on BBB

3 years ago

Google FI doesn't keep track of payments made. They try to steal full amount of data time used. Also they refuse to change the payment date to the 1st to accommodate senior citizens on SSI. 

S N 

on BBB

3 years ago

Google tricks me into buying by "pre-order" their new Pixel 6: Scam by promising it will come with ear Buds. After receiving the phone on Oct 27th, I received an email on Oct 29th with code to claim the buds, I was surprised as I was expecting the phone to come with the buds. I used the code but it did not work me so I was thinking it was too early as I did not activate the phone right away. Later I tried the code again but nothing... last week I called the customer service to find out that on Oct 30 they sent another email ... read more

A. D. 

on BBB

3 years ago

My experience is with Google business recently. I'm a Black, small business owner in the Inland Empire California, and have been using Google business for years and I love it. However, recently, I think something has changed. I started receiving a few calls for some advertising campaigns from Google business. When I explained that I couldn't afford the expense but had plans to invest in ad campaigns with them regardless, I got a somewhat "or else", type of energy from them. Right after they got off the phone with me, I start... read more

CHR 

on BBB

3 years ago

Youtube has recently rolled out a change to their platform, removing public dislike counts, which I have heard not a single person agree with. They have continuously shown how little they care about their userbase over the past few years, and this change has made their product leagues worse. Education and tutorial based content is dead at best now. If you want to use an application that cares about you, or at the very least tries to keep its users remotely safe from scams or potentially life ending purposefully misleading co... read more

Costas P 

on BBB

3 years ago

I have been trying to get in touch with the google tech support for days. Major issues with the pixel 6 pro. I have been trying to submit a ticket through the phone and this glitchy phone wont even do it. It is now over the 15 day period to return it but its your fault google that your system is horrible and i cant get through with this. Major disappointment and i ll never deal with terrible company again 

Andrew R 

on BBB

3 years ago

I can't believe how lousy Google customer service is. I purchased a brand new Pixel 4a phone from the Google Store online. Right out of the box, the speakerphone feature didn't work (when on a call, the other caller couldn't hear me). After searching for solutions, and performing a factory reset per Google's direction, nothing changed. They had me take it to their ubreakifix store, which was useless. Finally I shipped it back to Google for repair. The repair status showed delayed for several extra days, I tried contacting Go... read more

Brian K 

on BBB

3 years ago

Google has blocked my access to YouTube & refused to explain themselves & give me the opportunity to remove whatever content is in "violation". I offered to delete my entire YouTube channel to be able to access my playlists for radio shows I do at ESU. They denied my appeal, still refuse (after 25 attempts to communicate) to explain themselves & have a loophole for a 2 week wait for another appeal. 1st how do I know what is wrong if I am not told? How could I violate a policy a year after anything was uploaded? How can this ... read more