Google

Cathy G 

on BBB

3 years ago

Trying to cancel a Nest Aware subscription (for a 3rd time) is virtually impossible. You click on the "cancel subscription" link only to find the pricing for their services for Nest. Nowhere on the Nest Aware site or the Google Home application, can you just "cancel" your subscription with just a click. It's a convoluted process that yields no results. 1 + hours with an "on line chat" that was "escalated" to another level. "take a picture of the serial number of your camera, need a screen shot of what you are seeing....." al... read more

Pamela M 

on BBB

3 years ago

Very poor customer service. Very difficult if not impossible to contact them for issues with subscription payments. 

Tijuana G 

on BBB

3 years ago

I purchased a Google Play gift card for $100 as a gift and the verification code does not work. I have tried every number through Google and it always goes back to go to Google. Com/ support which comes up with Just Ask. Com you start a chat with a representative then they will say is there anything else you would like to tell before I connect you to an agent. When they connect you they want you to pay $1 for membership then fine print show $46 membership fee. You go back online to try chatting with an agent which you get a ... read more

Ben W 

on BBB

3 years ago

This company actively practices hate crimes against deaf people! Gamers break the LAW and don't add captions to their livestreams! 

Jason B 

on BBB

3 years ago

This is review is specifically for Google Fi. I had subscribed for the device protection plan on my current and past phones. I have probably spent a couple hundred dollars on a service that had, as of yet, done me nothing. Today I went to file a claim for my wife's broken phone (covered by the device protection plan) and was told I needed to pay more money to get it repaired or replaced. The replacement cost was over half what the phone costed, but less than what I have paid for the protection plan (for that phone specifical... read more

Michael T 

on BBB

3 years ago

A few days ago my bank notified me that they flagged 2 suspicious charges and subsequently permanently blocked my account. I was told that Google had attempted a charge for ~$40.00 and $1.50. I did not recognize it. This is the second time I had this happen to me, same company. Why? When did GOOGLE become a rip off company. I'm hoping that GOOGLE is unaware that their name is being used in this criminal behavior. 

Anthony M 

on BBB

3 years ago

I have been trying to verify a card on Google pay. They keep telling me they have no errors. Yet when I go to put in the verification code there is no where to put it and it reads saying that there is. They have charged me 1.95$ 15 different times saying they haven't been able to charge my card. Their reps don't speak English and keep saying there is no issue. I've asked for supervisors but they say they will email you and months go by without resolution. At this point I'm done with Google. Nova their chat rep is the worst o... read more

John T 

on BBB

3 years ago

For the last several months, You Tube TV has BEEN DOUBLE CHARGING me $69.70/month for TV service! My bank says they can do nothing, and it is my responsibility to contact You Tube TV. Impossible to do by phone...TRY IT! I Finally I got on their website and canceled them today, March 31st. However, I was one day too late, as I was double charged AGAIN! My wish is to get refunded all the unfair money charged to me. Thank you for your time and consideration, and I will look forward to hearing from you soon. I hope that one smal... read more

Brittany W 

on BBB

3 years ago

I added $50 to this app and out of nowhere they locked my account and been sending me circles doing the same process and filling out the same form over four times. I have been dealing with this for over 3 months now I was told that they have resolved my problem and will mail my funds to me I have yet to receive anything from them and when I call they asked me to fill the form out again and reply that they do not see anything in their record stay tuned they would send my funds through a paper check in the mail, I actually spe... read more