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Good Samaritan Hospital
- San Jose, CA
About this business
Location details
2425 Samaritan Dr, San Jose, CA, 95124, United States
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RecommendedEverything they really went all out for me and made sure everything was ok
Paramedics rushed my mom to ER this morning at 9AM. I get there around 10:15. She is in the hallway and is not wearing a MASK!!!! She is 94!! We’re in the middle of a pandemic! I asked her if she took it off- she said no- I didn’t get one!! I looked to see if there was one in the bed-Nope! I asked a nurse who was standing in the doorway of another patient if she could get her a mask... She said, okay. 5 mins later, nothing, so I went to the ER desk and demanded they give her a mask!!! UNBELIEVABLE!!!
Business response:
Thank you for sharing this feedback, Cheryl. We take these concerns very seriously and would appreciate the opportunity to discuss your feedback offline. Please reach us with your contact information and the name of your mom at ORMC.CustomerService@hcahealthcare.com.
RecommendedGreat doctors and staff. I could not have asked for better treatment.
RecommendedI have been to Parkland several times and have always received quality care. Most recently I went to the ER having no idea what was wrong, but knew something was seriously wrong. The doctors and nurses worked quickly to determine the problem and had me well enough to come home after a few days. The costs are outrageous, but that seems to be all hospitals. The billing department isn't great. I recommend them solely on the care that has been provided to me by the doctors, nurses and staff.
Business response:
Thank you for the positive comments about your care experience and the kind words about our staff! We are committed to the satisfaction of our patients and appreciate your feedback. If you have any additional questions or concerns regarding, please feel free to contact our director of patient accounts, Lucas Lemoine at (603) 421-2282. Thank you.
Recommendedthe best treatment and patience of all the staff. I especially thank Dr. James Collins, an excellent surgeon, very grateful for his attention.
My mother is in there right now dying and they have no plans for the family of dying patients they have sitting on the curb horrible customer service. We have had two horrible nurses, we spent 14 hours in the ER when we came in. We have been kicked out of the chapel and the cafeteria. I don’t know how they live with themselves knowing they are keeping us away from our dying mother
Business response:
Erin, thank you for bringing this to our attention. Please contact Emily Marcus by calling 512.341.5286 so we can talk further.
RecommendedMy son was transferred here after respiratory distress at citrus memorial and when I get there he got the best care. My son had to stay two days in the Nicu and everyone was super nice and always there for my son. My first night Leah was always there checking in on us. She was always so gentle with my son. Alexis was another nurse who was super sweet, she watched over my son also and made sure he got the best care. She always explained to be what was happening and was super sweet. I always felt my son was in good hands when ... read more
My mother is in there right now dying and they have no plans for the family of dying patients they have sitting on the curb horrible customer service. We have had two horrible nurses, we spent 14 hours in the ER when we came in. We have been kicked out of the chapel and the cafeteria. I don’t know how they live with themselves knowing they are keeping us away from our dying mother
Business response:
Erin, thank you for bringing this to our attention. Please contact Emily Marcus by calling 512.341.5286 so we can talk further.
policy on covid is a joke. 1 person per patient in surgical waiting. my mom will be stuck in a waiting room alone for several hours while the front lobby of the hospital is full of people and the chairs are not 6 foot apary in all directions. sick of covid. if masks and distance work why all of the hypocritical "new policies"?
Frequently asked questions about Good Samaritan Hospital
How is Good Samaritan Hospital rated?
Good Samaritan Hospital has a 4.4 star rating with 5,693 reviews.
When is Good Samaritan Hospital open?
Good Samaritan Hospital is open now. It is open 24/7.
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