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Golden 1 Credit Union
- Finance
- Sacramento, CA
About this business
Golden 1 Credit Union offers checking, savings, and loan services.
Location details
7770 College Town Dr, Sacramento, CA, 95826, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Horrible customer service and business practices. They keep falsely accusing ** of being late and charging us late fees, even after we sent them proof of them cashing our checks BEFORE due dates. They treat you like you're stupid and give you the runaround. They have no interest in resolving the issue, and just demand additional payment, even when they are wrong. They won't even review their own records! They won't get back to you.They are condescending and extremely rude on the phone, and won't let you talk to their manager... read more
Like other experiences noted below I too have found their customer service totally lacking any professionalism or intelligence. Their customer service representatives have no clue what they're speaking about, will talk over top of you while you're trying to explain the situation to them and then provide you an answer to a question you did not ask. The first person I spoke to was so ghetto I don't think they could spell half the words they used. They "axed me a question" . Seriously? Speak like you're at least halfway educate... read more
Your money is not safe at this institution. Both my son and daughter-in-law have been victims of debit card fraud from Golden 1 cards. Their system is not secure and must be antiquated. My daughter-in-law was able to catch the transactions right away, totaling over $600. **** was able to reimburse her however my son not so much. His account has been debited slowly over the past 2 years without him noticing. A $40 "green card" loading here and there, ATM withdrawals from ********* locations, casino withdrawals etc. All totali... read more
Ive been dealing with Golden1 for only a few months now and they have got to be one of the worst customer service centers Ive ever had to deal with. They are beyond rude, Ive been hung up by one representative, yelled at by another. They never can keep their stories straight and when you ask a question they do not answer it they just beat around the ****. I definitely do not recommend this bank AT ALL. GO ELSE WHERE FOR ALL BANKING NEEDS.
This bank is nothing but scam artists and thieves do n't trust the Staff they stole my retirement money I deposited in there AM machine 5500$ and it was all istolen by two tellers and ayoung lady who treated me like A fool and the two guys who didn't give me my bank card or my money back tried to fight me and I'm disabled at the time the cops didn't even do nothing this bank is a nightmare come true I got a call about it I called customer service and got the run arou nd I even asked him where they're from and they told me Ta... read more
As a 30-year+ member they convinced me to open a 27-** certificate and said early withdraw penalties would come out of interest earned. 24-hours after opening they said it will now come out of my deposit! So I'll be losing thousands of dollars after only 24-hours. Stay away from this bank, Monday I will close all accounts and try another bank.
Golden 1 used to be great. I've been with them for over 30 years. But in the past two years, they have decided that customer service and customer experience mean exactly nothing to them. During that time, they have completely overhauled their online user experience, which has caused broken functionality on their website (some features that it used to have are still not fixed, over a year after their transition) and has made it extremely difficult to connect personal finance software to Golden 1 accounts. Worse, when I contac... read more
I switched to Golden One believing that as a credit union, it would be more consumer-friendly and not have unfair and unnecessary fees. BUT Golden One has become SO CORPORATE and ARE QUICK TO TAKE MONEY FROM THE LITTLE GUY. Very disappointed with their customer service. I had three transactions and although I had money in my savings accounts --the automatic transfer function was connected to my Savings 1 instead of my REGULAR Savings account. To begin with, the APP was going through maintenance and I could not check my accou... read more
Recently switched all accounts, personal and small business, to Golden 1 based on decent online reviews (had previously been banking at ***** *****for 25 years). It's been a few months and I'm growing increasingly disillusioned after encountering major hurdles to accomplishing simple things like linking my budgeting software (YNAB) to my G1 accounts and transferring/sending funds to others using G1's ***************** They market the payment service as being comparable to well-established services like Zelle, and yet, PopMon... read more
Frequently asked questions about Golden 1 Credit Union
How is Golden 1 Credit Union rated?
Golden 1 Credit Union has a 1.2 star rating with 86 reviews.
When is Golden 1 Credit Union open?
Golden 1 Credit Union is closed now. It will open at 9:00 a.m.
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