Golden 1 Credit Union

SJ3 

on BBB

5 years ago

I had a vehicle financed through them, car was totalled in an accident. I had purchased GAP insurance just in case and to get my GAP to payoff the difference they require very specific info that this joke of a credit union refused to provide. They would not talk to the GAP insurance company either. I even offered to sign a release of information form for them and still nothing. However they were persistant in calling..no, harassing my wife and I at work and home almost daily. Even went as far a reporting me to the credit bur... read more

Tyler F 

on BBB

6 years ago

I have been a customer with Golden1 for years and it used to be fine until the last few years. I recently went on the Golden1 website to make an auto payment. I wanted to pay two months at once so I submitted a payment for twice the amount that was due. At the end of the transaction the page reloaded back to the beginning instead of taking me to a confirmation page. In the past when I assumed that my payment had gone through even without a confirmation, I began receiving calls from them saying that it did not go through and ... read more

mICROLegioN 

on BBB

6 years ago

Golden1 CU (G1) use to be a great bank (gave 5 star review last 2 yrs) until recently. I walked into the Fairfield CA branch to applied to refinanced my auto loan a month ago. The manager ran my credit (789), said everything was fine but needed to see my actual SSN to proceed or if I know the date by SSN was issued to get past the page on his current screen. (i) SSN issue date, that was weirdly new! I told him I dont have my SSN handy and I can remember issue date, but I do have auto loan and mortgage with G1 and asked why t... read more

Susan H 

on BBB

6 years ago

I have been a customer here for several years. EVERY SINGLE TIME, I enter the branch to conduct business, I am met with a line of customers wrapped around poles. I have one hour for lunch and half the time I have to leave my place in line because I will undoubtably be late back from lunch if I waited to be helped. They NEVER have enough customer service. As I am waiting in line almost every single customer complains and we are all just sick of it. 

amy n. 

on BBB

6 years ago

A member of our family recently passed away after a car accident. She had a car loan with golden one, and despite several requests from her conservator and confirmation from insurances that the loan would be paid off via insurance, Golden One refused to close her account or furthermore cease the automatic loan payments for the car. This resulted in continued automatic drafts each with overdraft fees for a vehicle, now totalled, and for a Golden One member who had passed away. Golden One representatives, who were made fully a... read more

Raquel M 

on BBB

6 years ago

I have had Golden 1 for almost a year now and I have not had any problems with them until today. I am currently traveling and I was trying to make a purchase and my transaction was canceled twice, so I call the customer service number. After answering so many security questions they informed me that my card was reported as "Lost" and I told the lady that how could I report my card as lost when I am looking right at it and trying to use it? She informed me that my card has been reported for almost an entire month and didn't t... read more

Jay A. 

on BBB

7 years ago

Awful customer service. All they care is bringing your money into their bank. Im a little frustrated of what they have done to my account and freeze my bank account. Employees at this branch are heartless and dont care wether you have food in the table to eat or not. Im very very upset right now because I cant even touch my own money and would like to file a complain to BBB. Golden1 bank is being advertise on Instagram scam. 

Anthony S. 

on BBB

7 years ago

I use Golden 1 Credit Union for my auto finance company. On 10/24/2017 I had my vehicle repossessed do to their lack of responsibility. I have mailed multiple checks out to them with no issues in the past until now. They claimed I have been late for 180 days, when I spoke with their staff they gave me attitude and disrespect. They stated that the only checks they received were in June 2017, and August 2017. My bank only shows for June that they cleared. When I asked what about the other months they had no reply. I have carbo... read more

Peggy G. 

on BBB

8 years ago

I would recommend that you steer clear of Golden 1. They tried to illegally foreclose on my home. I got into some financial trouble during the recession and did fall behind on my payments. When I contacted Golden 1 to offer to settle the debt or begin payments again they refused to deal with me and said I COULD NOT make payments because of the bankruptcy I had to utilize due to the recession. I explained to them that they accepted payments for quite a while after my bankruptcy, but they would not listen. I received a notice ... read more