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Golden 1 Credit Union
- Finance
- Sacramento, CA
About this business
Golden 1 Credit Union offers checking, savings, and loan services.
Location details
7770 College Town Dr, Sacramento, CA, 95826, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
There’s always a problem with this banking institution. Whether it has to do with security issues, account issues, and even app issues. Security is terrible because they lock out customers too often—making them reset their passwords so many times. There’s a lag in automatic withdrawals, which results in overdrafts. The app doesn’t even work properly—as it claims to be “under maintenance” or when it says “temporarily unavailable” it’s actually not temporary, but some kind of bug in its system. Have seen this message so many t... read more
Playing with peoples money. I’m sick of calling every time I make a purchase.
The way these folks do business is absolutely ridiculous and wrong on so many levels. I haven't used my Golden1 account for quite some time due to moving away to an area where the closest Branch is over a 2 hour drive away. Due to how old the account has been and inactive, I ended up forgetting the password and apparently the answer to the security question, along with the issue of the phone number on the account being a number thats no longer in service. I have many other forms of identification. I could tell them where I s... read more
Mortgage loan servicing and new loans has been outsourced. A year ago, Mortgage company Failed to ever respond back when I tried for 2 weeks to figure out how to add extra principal to my loan. Second: Monday today 3-9-2020 call member services to refinance Golden 1 mortgage. Promised call back 24 hrs. Today Wednesday 3-11-2020 no return call. Today filed formal complaint with Escalation dept Ameila, transferred by Diana. Diana tried to transfer me to Mtg dept but after 15 minutes she said "we" can no longer wait. She is req... read more
This is the worst company i have dealt with in 2019. I recently also paid off my Auto Loan with this company. There was an over-payment with my pay off check, they deposited it into the mandatory savings account they opened for me (i did not request one). Then they put a 3 day hold on the money. Once funds became available i had to call again (which take 20 to 30 minutes even to reach someone on the phone) they of course, the person I was talking to could perform the actions i requested and transferred me again, so another 1... read more
What a worthless institution. I got an auto loan from them with a mediocre interest rate. Their online and mobile services look like something built in the 90s. Once I paid off my auto loan and closed all my accounts, they still auto-drafted my checking account the monthly charge for my car loan. It took days to get my money back. What a joke. Maybe they should stop spending money on a worthless stadium in downtown Sacramento and invest that money internally in making it a worth while bank.
Have you seen any of the Golden 1 (*************************) TV commercials lately? They stress they area non-profit cooperative. They also stree how warm and friendly they are. That may be true- until you owe them money. Let this review be a warning to anyone who has ever fallen on hard times... I can only describe my situation as corporate greed. “As of June, 2016, Golden 1 had in excess of $10 billion in assets. Not bad for a non-profit organization! Golden 1 has more than 787,000 members making it the 6th largest credit... read more
I opened a bank with G1 at one point so that I would have a bank/credit union locally. I didn't use them much at all, but I did have a deposit at some point and I used the money, then the bill came for that deposit (small loan). It caused me to overdraft because I don't use the account enough and didn't even mean for the loan to be paid from the G1 account. Well I received a check this morning for a hefty sum and took it to my local option, Golden 1 credit union. This has basically ensured that my money is now tied up in the... read more
This morning I went onto Yelp and I have submitted 15 reviews on all Golden1 locations in Sacramento, Ca: "Golden1 everywhere, because I don’t know where Melissa M***** *** Home Loan Processor is located. Here is my review about my experiences and what I will do next. My husband and I applied to Golden1 for your home loan because of the amazing rates you have compared to your competitors (over the phone). We worked with Melissa M***** *** Home Loan Processor. There were a lot of information not “forthcoming” with information... read more
Frequently asked questions about Golden 1 Credit Union
How is Golden 1 Credit Union rated?
Golden 1 Credit Union has a 1.2 star rating with 86 reviews.
When is Golden 1 Credit Union open?
Golden 1 Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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