Golden 1 Credit Union

Herminio L 

on BBB

4 years ago

My name is ******** ****** jr.First off i wana say.. i vaguely remember this told looked dead in my soul in september of 2019 and told me congratulations on opening my ******** account.. i have been a sole proprietor ******/ musician for more than half my life.. i got approved for my funds waitied patiently throughout that whole process just for you guys to freeze my account after i spoke woth 2 different tellers over the phone that following morning.. that there was no issue With a daily limiit lf 3500 (not that i would use... read more

Naashon C 

on BBB

4 years ago

I am a male aged 34, and have been a customer of Golden One Credit Union for the past few years. I have a great track record on my end of using my accounts consistently and appropriately, and while interactions are always brief and sub par, my relationship with your institute has been pleasant enough. That is until Monday 6/7/21.I feel that I have been discriminated against on the basis of my age, race, and gender. I was approved for an *** loan and funds were deposited into my account on the morning of 6/7/21. This was afte... read more

Myesha N. 

on BBB

4 years ago

******** on hold, documents provided, complaint filled with *************************** and Attorney General. I will Close this account once my money is release for my Boutique and *********** products. This isn't my first loan, the first one was not held. I was told it was to prevent fraud, makes no since to me as the money was direct deposited and did not come from Golden 1. I Dont need this acct I have another credit union I just keep this account. I will close it now and would not recommend anyone to bank here." 

Damico C 

on BBB

4 years ago

I received my ******** that *** approved and golden 1 credit Union put a permanent hold on the funds. I called and spoke with a customer service representative and they said they put it on hold because the loan went on a regular debit card and not a business card so now they want me to wait for the mail to come to send information in that Im pretty sure Ive already had verified by the *** before the loan was ever approved. Can you guys please get golden 1 to fix this issue. 

Don D 

on BBB

4 years ago

They changed the mobile app and now my phone is not compatible. I call BS. I'm not going to purchase a new phone so I can get their mobile app. I am not an apple product consumer and this is an outrage" 

Sandy M 

on BBB

4 years ago

******* is engaging in discriminatory, unfair, and deceptive practices. I closed all my accounts and paid off my loan (that was never late) when I discovered that ******* has an undisclosed policy that ******* will without notice or authority, take the inbound *** EIDL deposits out of your account or block access. In my case, they wrongfully took the funds and held them for over 21 days or so. When I complained, they made a false allegation. I escalated to management and they retaliated. They have a policy whereby they will ... read more

Shyanne S. 

on BBB

4 years ago

I have experienced fraud on my golden 1 card. Golden one has tried to play hard ball and ask me questions to try and incriminate me instead of take care of my dispute. On their page they display that cardholders are responsible for zero liability for fraud, of course that wasn’t true. The investigation took two whole months and was handled improperly and unprofessionally missing details from those documenting the unauthorized fraud I called to inform them about. Then the women in charge or my claim denied information I told ... read more

Jamie R 

on BBB

4 years ago

Golden1 Credit Union is a predatory institution. Having banked with every major institution over the past 20 years, I recently completed an auto loan through Golden1 and it is very obvious that they intentionally convolute the process (have technical glitches, have phone representatives give false info, only alow certain process to occur via paper mail etc.) to run up fees and increase their own yields. Just read the Yelp reviews to see how widespread these practices are and how consistent the grievences are between branches... read more

Ostin M 

on BBB

4 years ago

The website ignored the changes I made to my contact info! Now I can't sign in with identity verification because still think I use my old phone number!!!