This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I felt like I was treated as a family member. Everyone was extremely respectful and very customer satisfaction oriented. I would HIGHLY recommend this dealership to anyone who is looking to purchase/lease a vehicle from Honda.
Business response:
Thank you for your business and your review. Best Regards, Jim Farkas General Manager
I had accessory door sill step lights installed on my 2013 Honda Accord. The job was done on time and done properly. I'm very impressd by the staff at Germanin Honda. From the sales experience to my most recent visit the staff has always been most courteous and helpful. I have recomended this dealership to friends.
Business response:
Thank you for your business, we are positive you are enjoying your 2013 Accord. What a nice car. We look forward to our continued relationship. Please let us know if there is anything you need. Best Regards, Jim Farkas General Manager
We have been coming to Howard Cooper/Germain since 2008. We have always worked with Joel, and he has treated us like rockstars every time we walk in the building. This time my Honda Civic was totaled from an accident I had on I-94 going 70 mph. The car kept me safe, and I walked away with some minor aches and pains. I called Joel and he made picking up my new Civic so easy. Leasing with Honda is great because they provide financial protection if your car is totaled. I will only have to pay my deductible, and I have another b... read more
Business response:
We are all so sorry to hear about your accident and thankful you walked away with just some aches and pains. It is nice that Honda makes it so easy to replace your vehicle in times like this, after such a horrible accident the last thing you need to be doing is car shopping. Safe travels in your new Civic. Best Regards, Jim Farkas General Manager
I was in for Oil change, etc., tire rotation. Ric greeted me in the express lane and was very professional, very friendly and happily answered my questions. He was able to provide me with a discount for the services provided; that is always a happy thing. The service was accomplished in a short time and I was out of there in a timely manner. This was my first visit since Germain has taken over for Howard Cooper. I have been dealing with HC for many years and was nervous, to say the least, when the sale was announced. I was a... read more
Business response:
Thank you for your kind review and you are correct; we do have some really big shoes to fill. Our hope is that as Don stated to you, the only changes any customers should see should be in a positive manor. We are sure that seeing the same friendly faces when you arrived help ease some tensions. We look forward to our continued relationship. Best Regards, Jim Farkas General Manager
Thanks Evan, Charles & I are very happy with our new Honda Fit. You did in a couple days what another dealership couldn't do in a month! You're the best!
Business response:
Congratulations on your new Honda Fit. We are so pleased you allowed us to be part of your car buying experience. Best Regards, Jim Farkas General Manager
100% of my visits to Howard Cooper are for service and approximately 99% of the time Steve is my service coordinator. This visit I had an oil change. When I pulled in the garage, Steve greeting with me "Good morning Audrey, how are you today?" I am sorry but I didn't get the gentleman's name that did my oil change but he also was very polite and gracious. It has always been a pleasant experience to have my car serviced at Howard Cooper Honda. Thank you for putting customer service as a priority. Audrey Boyer
Business response:
Thank you for your continued business and your review. We look forward to our continued relationship. Best Regards, Jim Farkas General Manager
I have had very good experience with my Honda Fit, but one day it did not start at all. Made an appt, jump-started it and took it in to Germain. Don was very thorough and explained that they would check the ignition system and charging system and measure "key out" current draw to see if there was a fault somewhere in the vehicle that was drawing enough current to drain the battery overnight. Turned out that the battery itself had developed a bad cell that shorted out the whole battery. They put in a new battery, printed out ... read more
Business response:
Thank you very much for your kind review. I'm very pleased we were able to get you back on the road quickly and without any out of pocket expense to you. Best Regards, Jim Farkas General Manager
Service performed quickly, while I waited in pleasant lobby. Oil change and basic inspection. Learned I needed air filter. I asked if this was something I could do myself, and service rep recommended a K&N filter. Very helpful!
Business response:
Thank you for the opportunity to allow us to service your vehicle. Best Regards, Jim Farkas General Manager
This was my first time to this location and service department. The employees were very friendly, the service itself was quick and reasonably priced. I waited for my car in their waiting room and was pleasantly surprised that they had WiFi that allowed me to work while I waited. The free car wash that comes with the service was a great extra. I will definetly continue to take my car to this location!
Business response:
We greatly appreciate your business and look forward to seeing you again. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,535 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is closed now. It will open at 7:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com