This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Jason played our lead host, but everyone he introduced us to was pleasant, appreciative of our visit and knowledgeable about what they did. Jason is pleasant to work with without being overly aggressive. He is also very good with communications. I am not easy to get a hold of and he was excellent with follow up and leaving detailed messages. Everything I asked for, he tracked down. Additionally, the dealership is spacious, bright and airy - very nice to do business at. Once we came to an agreement, everyone involved made sur... read more
Business response:
Thank you for your business and your review. We look forward to building a lasting relationship. Best Regards, Jim Farkas General Manager
The way I was treated on July 1was unacceptable. Joel The way I was treated on July 1was unacceptable. Joel Rosentreter, Internet Sales Manager, had Emailed me on June 28 in response to my request for a price quote on a used vehicle. After that initial response, I sent 3 email replies to Joel that were not answered. I then called Joel to set up a test drive of the quoted vehicle. He agreed to the day and time. When I arrived, he was not available. When I asked to see the used car salesperson that Joel said would help me, no ... read more
Business response:
We sincerely apologize for your experience with us here at Germain Honda of Ann Arbor. What you described is not typical of a Germain experience and we would appreciate the opportunity to discuss your concerns. Would you please reach out to Chris Pineau our Pre-Owned Manager, he can be reached at 734-761-3200 ext 264 or at cpineau@germain.com, Chris is eager to assist you. Best Regards, Jim Farkas General Manager
First time in my now white-haired life I bought from a dealer. Recommended by my son, Germain of Ann Arbor and Jason Brinkman were fantastic. Helpful at every turn, I have the car I need and wanted. The floor manager, the financial manager, the service personnel and the cashier all great. Jason was particularly attentive and answered all our questions and concerns thoroughly. Will return for service and recommend highly!
Business response:
Thank you for your business and allowing us the opportunity to be a part of your car buying experience. We look forward to building a lasting relationship. Best Regards, Jim Farkas General Manager
In the past I worked with Don Durham and Nick Sneed in service -- Honda Pilot, Civic, and CRV. I received what I consider to be world class service from this dealer, and exceptional personal service from these reps. My Honda CRV was running strong at 273k miles when it was struck and totaled by a person that ran a stop sign. This dealer rebuilt engines on two of my vehicles to my 100% satisfaction. I believe my CRV would have given me many more years of fly fishing!!! My fish truck is gone! We recently replaced the 1999 CRV ... read more
Business response:
Thank you for your kind review and your business. We are thankful that although you lost your vehicle in the accident it wasn't any worse. We appreciate your kind words; it is always encouraging when someone in sales has such kind things to say about their experience with us. We work hard to make each and every customers experience exceptional. Please let us know if there is anything further we can do for you. Best Regards, Jim Farkas General Manager
I recently leased a 2013 Honda Civic Lx from Bob Dymkowski and the team at Germain Honda. Everything from my initial quote online from Joel to receiving the car keys from Bob was smooth, timely and fair. The entire team at Germain Honda were excellent to work with, leasing a car was easy and straight forward. I initially looked at Germain Honda upon hearing the recommendation of several friends who recently purchased vehicles from Germain. I went in after seeing a leasing special on there website. I received the deal listed ... read more
Business response:
We appreciate your business and your review. We look forward to building a lasting relationship and will be here for you in three years. Best Regards, Jim Farkas General Manager
I lost everything I owned in the May 20th tornado that hit Moore OK, including my beloved cars. As soon as I could I began searching for a replacement Honda s2000 and I found "the one" at Germain of Ann Arbor. I called, and my point of contact was Jason. I told him what happened, that I wanted the car, and I would be flying out to get it ASAP. Jason handled everything needed, from getting the paperwork started, to even making sure I was picked up from the air port and brought to the dealership. When I got to the dealership I... read more
Business response:
We are so sorry for the destruction and loss you and the other residents of Moore suffered that horrible day. Our thoughts and prayers have been with everyone affected. We are pleased that we not only had one but two similar cars to the ones you lost and could help however we could. We wish you all the best during this difficult time of recovery. Best Regards, Jim Farkas General Manager
I was in for my annual oil change and inspection. Overall it was fine, and I was pleased that it didn't take very long. I was in and out in about 20 minutes, and the gentleman that checked me in and out was courteous and personable. Thanks!
Business response:
Thank you for allowing us the opportunity to provide service for your vehicle. Best Regards, Jim Farkas General Manager
Came in without an appointment because my daughter was in town from school and only had a limited amount of time. Christian and Ric were able to assist us in a minor repair to my daughter's car. Friendly and professional service!
Business response:
So happy we were able to assist your daughter while she was in town. Thank you for your business and your review. Best Regards, Jim Farkas General Manager
I've always been given first rate service here, and yesterday was no different. Everyone is always friendly and helpful. Many thanks to all of you for your excellent work!
Business response:
Our goal here at Honda of Ann Arbor is to always provide quality service. If at any time we fail to provide you with top rate service do not hesitate to bring this to our attention. We will do everything in our power to correct the situation. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,535 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com