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Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I had an excellent and positive car buying experience when working with Jason Brinkman. Jason was friendly and considerate and took the time to find the right car for my needs and budget, while explaining all of my options. Jason made the selection and purchasing process easy and even fun and I'm enjoying my car. I would definitely recommend working with Jason at Honda of Ann Arbor!
Business response:
Thank you for your business and your kind review. We look forward to building a lasting relationship. Best Regards, JIm Farkas General Manager
This is the second Honda I have purchased from this This is the second Honda I have purchased from this dealer and part of the reason was the excellent service I have always received there. The personnel are always friendly and courteous and my vehicle is always done while I wait and when they say it will be ready. If a part is necessary, they promptly call me when it comes in and set up a time for the work which is convenient for my schedule. Recently, I was worked in to accommodate a particularly busy week ahead for me. I ... read more
Business response:
Thank you for your review and your kind words regarding your experience with our service department. We appreciate you allowing us the opportunity to continue to service your vehicle needs. Please let us know if there is anything further we can assist you with. Best Regards, Jim Farkas General Manager
VERY helpful and friendly staff, both the sales person (Evan) and the financial person. Seemed a little busy, had to offer assistance to other customers while I waited a bit, but GREAT experience (and I was stressed)!
Business response:
We do apologize for your wait. We thank you for your business and your review. Best Regards, Jim Farkas General Manager
The Honda Pilot (2011) car was in for an airbag recall, no charge. While there addressed interior, rear-view mirror discoloration issue and determined mirror needs to be replaced. Second issue is the hitch cover not fitting tightly, new one being ordered with expectation that, if needed, inquiry will be made as to why the cover isn't fitting more tightly so avoid its slipping out from road vibration. In each and every case, the staff addressing these issues were very courteous and willing to go the extra step to determine th... read more
Business response:
We sincerely apologize that you are experiencing these concerns with your vehicle but appreciate you allowing us the opportunity to address them for you. Best Regards, Bob Kennedy-Edwards (BKE) General Manager
I bought a new Honda CRV from Luis Downey. He was the best, super helpful, listen to our needs and worked with us to get the right price. He was very funny and made the experience that much better. I will definitely be back in three years when the lease is up to negotiate for a new car.
Business response:
Glad you are enjoying your new CRV, welcome to the Germain family of dealerships. We look forward to working with you again. Best Regards, Jim Farkas General Manager
Our purchase experience led by Luis Downey could not have been better. From the start, dealership employees were friendly, thorough, honest and pleasant to deal with. We got a great deal on a new Honda Accord.
Business response:
Congratulations on you new Accord. We hope you are enjoying your new ride and wish you many safe and pleasurable driving miles. Best Regards, Jim Farkas General Manager
Service received was exactly what my wife and I have come to expect from Honda staff----competent, courteous and professional. In checking out, staff carefully reviewed with us the car's worksheet in terms of what we could understand as consumers.
Business response:
Thank you for your continued business and loyalty. We look forward to your next visit. Best Regards, Jim Farkas General Manager
I have been a part of the Honda family since 1991 and have purchased 4 vehicles from Howard Cooper/Germain Honda. I have always received excelent service and have had all questions and concerns answered.
Business response:
Thank you for your continued business and staying with us during the change of ownership. It is an honor to have so many loyal customers. Best Regards, Jim Farkas General Manager
I have given a rating of 5 for each category, because my service call was handled professionally, and in a very pleasant manner. Each time I have required service I have been treated like a very valuable customer. I am so happy that Germain Honda is continuing with the Cooper tradition.
Business response:
We wouldn't have it any other way but to continue with the Howard Cooper traditions, we hope the only changes our customers might see would be improvements. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,535 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is closed now. It will open at 7:30 a.m.
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