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Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Great experience so far from purchase through first service. Joel and Adam were friendly, accomodating, and great to work with negotiating the purchase, and Don in service was patient and explained things well for my first service. Being a "little" picky, they all have been very courteous and took the time to explain things in detail. A++++.
Business response:
Thank you for your kind review and your business. Please stop us if at any time our explanations are not clear or detailed enough. Best Regards, Jim Farkas General Manager
We had a great experience at Germain Honda of Ann Arbor. We will definitely recommend the dealership and sales staff to others and will very likely visit them again when we are ready to purchase another vehicle. All of the staff we worked with directly were very friendly, knowledgeable and customer service oriented. Thank you for assisting us in purchasing our first Honda!
Business response:
Congratulations on the purchase of your Honda and welcome to the Germain family of dealerhships. We know you will love being a Honda owner. Please let us know if there is anything further we can do for you. Best Regards, Jim Farkas General Manager
Both Don and Steve were thoughtful and responsive to an uncommon problem, and took the trouble to understand it. They were both friendly and pleasant and the problem was solved.
Business response:
Thank you for allowing us the opportunity to service your vehicle and solve your problem. Best Regards, Jim Farkas General Manager
I came to get an oil change for my 2007 Honda Civic Hybrid. I had a $7 off coupon that I had received in the mail, which made the excessive $44 charge more acceptable. I was in and out using the Express Service in 35 minutes, which was good. I also investigated purchasing a Honda Civic. I was looking for a hybrid but was told by Bob Dymkowski that none were available. I test drove a 2012 Honda Civic. After having my Honda Civic Hybrid appraised ($7000, a ridiculously lowball offer), I asked if there was any negotiating room.... read more
Business response:
We sincerely apologize for your experience here at Germain Honda of Ann Arbor. The experience you describe is not a typical Germain experience and I would welcome the opportunity to discuss this with you further. Best Regards, Jim Farkas General Manager 734-761-3200 ext 260
I really dislike shopping for a new vehicle. I was welcomed at a very busy time in the dealership by Evan. His sincerity in making my visit positive was evident right away. Though he was busy with another customer, he asked my interest and made a test drive happen in very short order. I was given contact numbers for him as I was not certain which of the 3 cars I had investigated I would purchase and I said I would be making a decision over the weekend (I stopped by on Friday). I called on Saturday morning and set up an appoi... read more
Business response:
Congratulations on the purchase of your new Accord. We hope that your experience with Evan was able to change your views of car buying and shopping around. Here at Germain we try to make each and every customers experience a pleasurable one. Best Regards, Jim Farkas General Manager
Great price from the very beginning and great sales process from start to finish. Easy transaction, and great communication via email throughout. Kent and Joel were very professional and courteous.
Business response:
Thank you for your business and your review. Best Regards, Jim Farkas General Manager
I buy my cars there and always come back for service because they are so friendly. I would recommend them to anyone. Plus they are very covnvenient on my way to work.
Business response:
Thank you for your continued business and your loyalty. We greatly appreciate having you as a customer. Best Regards, Jim Farkas General Manager
Don is a pleasure to work with and he explained the recall and checks well. However, I again had some trouble getting back to the dealer to pick up my car. I didn't need the car the next morning and Dan had advised me I may need to get my own ride back. I couldn't arrange a ride with a neighbor so I took the bus the next morning. This happened before when I had the timing belt replaced, but I was told that someone would pick me up that time. But they were short-handed and I had to find a way there on short notice. Concerning... read more
Business response:
Thank you so much for your review and your business. Next time you are in for service please let your advisor know about your transportation needs and if there is any problem our management team is happy to step in and make things happen, we will be sure you are picked up. Rest assured that if we discussed work with you and it is listed on your repair order, our service technician completed the work. The integrity of our service team is vital to our business and we would not stand for anything less. As far as information you... read more
My car got broken into a few weeks ago and Doug helped me get it all put back together. It looks like the day I bought it now. He was very friendly, and the work got done quickly. I will be back for future service.
Business response:
We were so sorry to hear about you car being broken into but were glad we were able to assist you in your time of need. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,535 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is closed now. It will open at 7:30 a.m.
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