GE Energy

John I. 

on BBB

5 years ago

We bought of JGB860 GE oven 4 years. Today it is giving me an F73 error code. GE will not publish the meaning of the diagnostic code. The chat agent is unable to answer this question. Before I call a technician to diagnose or install the fix I would at least like to assess projected costs. For that I need information. 

Nadina M 

on BBB

5 years ago

If I could rate a zero, I would. We purchased a gas range with double ovens and they have not heated property since day one. The technician was out at least 5 times and it still never got fixed. Finally the technician put in for the unit to be replaced. We were then told by GE that the technician said that too much gas is coming into our unit and blowing the igniter. GE required us to have a licensed plumber come to our home and test the line, which we did, and it was fine. Submitted that documentation to GE and so they sent... read more

David N 

on BBB

5 years ago

Have a 2 year old GE dishwasher. Circuit Board blew out after 2 years of service. Had a technician come out and look, he said the circuit board had blown. Wanted 400.00 to fix, we told him better to buy a new one he agreed. Decided to replace the board myself, and that one only lasted 3 days. Parts company said it may have been a bad board, sent me another one for free. That one lasted 3 whole weeks. something doesn't seem right. GE says should have bought the extended warranty. Time to buy another dishwasher (non GE) i gues... read more

Angela L 

on BBB

5 years ago

Bought a 5-burner gas range on 12/27. had it concerted to propane and installed a few days later. Upon using the first time, we smelled propane. We shut the gas off and called our local technician. he checked it out and found that it has a faulty valve on the fast boil burner, saying it was a manufacturer defect. Trying to work with GE customer service has been a nightmare! I initially scheduled a GE service call on the Web page. We waited all New Years Day and no one came, and no call. The next say I waited on hold for 20 m... read more

Michele B 

on BBB

5 years ago

I bought a dryer in august 2019. It would not start one day 5 months later. I squeduled a service repair. It was from 8am to noon. At 3:00pm i called GE to see where my technician was. Was on hold 30 minutes. They answered and explained they were having issues with computer not sending something out right. She put me on hold while she contacted dipatch to find out about my service call. I was on hold another 15 min or so and was dropped. No one called back. I called again and was on hold 30 minutes again and just gave up, hu... read more

John 

on BBB

5 years ago

In October of 2016, my wife and I purchased a GE Washing Machine, Model # *********, Serial # *********. On Saturday, December 21, 2019 the bearing on the machine broke and the machine needs to be replaced unless I want to pay $500 to repair the machine. We paid $900 for the machine when we purchased it in October 16. I called GE Customer relations and was told that the part is not covered because the machine warranty is only for one year. They can send a technician out for a service cost of $138.95 plus parts and labor. I t... read more

Vickie S 

on BBB

5 years ago

So disappointed... we bought a ge profile stove 2 years ago. Only bought it because our other appliances we'r replaced we stainless and our stove of 14 years was white (also a ge). Set the self clean on for the first time went shopping. My daughter called 2 hours later saying the glass on front door shattered!!!! Thank God no one was hurt. I've used my self clean on old oven many times without a problem. We called ge, they said the couldn't send anyone until dec. 23. I've already been out of an oven now for a week. It would ... read more

Randy M 

on BBB

5 years ago

I purchased the GE cafe dishwasher model ************ in April of 2019. It started to leak in May called GE repair they can out a week later and order a part. One week later they came out and replaced the part the next day it leaked again. Called GE repair a week to come the technician ordered another part. They came out and replaced it a week later. Now in November it stopped pumping the water out it's filled with water they came out and ordered a part. The technician came out on the December 16,2019 and now ordered more pa... read more

Elaine P 

on BBB

5 years ago

I have owned a 36in GE Monogram stove for 1 year and 2 months. It has now broken 5 times. Each time getting worse. The 4th time it broke I had a back flash come out of the oven that synged my hair and my dog's tail. They fixed it again, and 2 weeks later it broke again. Now its not igniting at all and there is soot being released on the top burners. Every time it breaks I am without a stove for more than a week. It’s getting very costly with going out to eat, trying to air fry dinners and throwing out what can’t be cooked wi... read more