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Freeman Mazda Dallas
- Car Dealers
- Irving, TX
About this business
Location details
1840 E Airport Fwy, Irving, TX, 75062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Efficient, thoughtful, knowledgeable, accommodating, excellent customer service and experience, price competitive, enjoyable experience all around
Business response:
If customer service wore a tuxedo, this review would be it. We’re so happy the team made your visit feel first class from beginning to end. Thank you for the thoughtful feedback and for recognizing the effort the team puts into making every visit as accommodating and enjoyable as possible.
I loved the approach and the customer service provided—the effort taken to ensure that one feels valued, and the solutions offered for any issues that may arise during the purchasing process.
Business response:
We appreciate this a lot! Your experience was sort of like a relaxed bookstore visit: no rush, just plenty of time to browse the options, consider everything, and find the perfect fit. That kind of thoughtful guidance is exactly what we aim for.
We worked with Ben at Norm Reeves Mazda Irving, and he was outstanding from start to finish. He was friendly, patient, and very knowledgeable, and he made the entire process smooth and comfortable. We especially appreciated the time he spent after the sale helping us get familiar with the car’s electronics and controls. Ben earned our highest recommendation.
Business response:
Ben is a superstar around here, and it sounds like he really hit the mark for you! Getting comfortable with those car electronics can feel like learning a new gadget, so it’s awesome to hear he took the time to walk you through it all. Enjoy your new ride, and we’re here whenever you need a pit stop!
These guys made my daughters dream come true ! ! They are extremely helpful and honest !! I would highly reccomend this dealership !!!
Business response:
It feels like this one gets written in the “happiest endings” chapter. Making your daughter’s dream come true is exactly the kind of moment that stays with us, too. The team's helpfulness and honesty make those moments possible, and we’re glad it all came together for you both.
Vincenzo is a longterm friend who we have followed to several dealerships and bought four cars from. Wherever he goes our future car purchases will follow. Thank you again for the amazing service.
Business response:
This is the definition of a ride-or-die friendship. Vincenzo clearly isn’t just someone you do business with. He’s someone you follow because the trust is already there. Four cars and multiple dealerships later, that kind of loyalty says everything. We love hearing about relationships like this. Thank you for sharing your experience.
Such a pleasant car buying experience! Thank you so much Sam Leonhart for making the experience quick and easy!
Business response:
This feels like the kind of experience that just comes out clean and smooth, like fresh linens straight out of the dryer. Sam made everything simple, easy, and comfortable, exactly the way we like to do things. If you need anything else, Dede, we're here for you.
Owen made the buying experience quick and seamless. Gave me their best offer up front and it was an offer no other dealer in DFW could beat. Totally time to complete paperwork and pick up the car, less than two hours. As close to a perfect buying experience as you could have.
Business response:
Everything really is bigger and better when it’s done right in Texas. Owen setting the tone with the best offer up front, then wrapping everything up in record time? That’s a performance worth bragging about in any part of DFW. Thanks, Jonathan.
This car buying experience exceeded my expectations, which was truly comforting. Throughout the process, I was treated with professionalism and kindness, and responses were prompt. Jacoby, the salesperson, was incredibly knowledgeable and warm. I deeply appreciate the friendly and caring staff, and I want to express my gratitude to the entire team, especially Suli, Daib, and Vincenzo, for their positive and supportive presence.
Business response:
When things are handled with patience and care, the whole experience tends to grow into something positive like this. We’re glad the team made such an impression and appreciate your gratitude.
Norm Reeves Mazda Irving,TX tried to add 10k to a 10k car and kicked me out for questioning it... I went to Norm Reeves Mazda in Irving, Texas this past Saturday. They had a 2015 Honda Civic LX listed for about $10,800 with 112,020 miles. Kelley Blue Book puts that car around $10,320 to $11,470. Then they showed me the actual numbers. They added a $3,900 warranty, $995 GAP, $995 protection package, $1,295 security system, and $895 in accessories, bringing the total to over $20,000. At that point, I wasn't even open to negoti... read more
Business response:
Hi, Bruce. We aim to ensure all our customers leave satisfied, and we're concerned about your review. Please get in touch with our General Manager, Trenton Boe, at trenton.boe@normreeves.com with your details so we can locate your visit records and look into this matter.
Frequently asked questions about Freeman Mazda Dallas
How is Freeman Mazda Dallas rated?
Freeman Mazda Dallas has a 4.5 star rating with 2,790 reviews.
When is Freeman Mazda Dallas open?
Freeman Mazda Dallas is open now. It will close at 8:00 p.m.
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