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Freedom Homes
- Mobile Home Dealers
- Hixson, TN
About this business
Clayton Homes is open and we are taking the appropriate precautions for your health and safety. We are here to help you schedule an appointment with a Home Consultant and a private tour of our display homes, or we can take you on a virtual tour from the comfort of your sofa!...
Location details
620 Boy Scout Rd, Hixson, TN, 37343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | 9:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
We purchased a home in Tazewell Va location May 2018 and would NOT recommend them at all!! This has been the worse experience ever!! They sold our trailer we put a deposit on which was a lot model that had everything in it we ended up with one that had nothing, they gave me a check for some furniture but it wasn't equal to the amount that was in the other one that we paid for plus they charged me more for the other trailer that was ordered and I didn't realize it till we had signed the papers. We were told on several occurre... read more
Business response:
Ms. ******* while I am sorry to hear that we did not meet your expectations, I appreciate the time that you took to let us know about your experience as Clayton relies on customer feedback to better our processes.
Bought a home a little over 2 years ago at clayton homes in Athens the roof is springing leaks everywhere I'm getting mold spots on my ceiling even after paying for an extended warranty they sent someone out said it was wind damage and told that they won't cover it Now let me explain our buying process the woman who sold us our home no longer works there She pretty much took advantage of us being 1st time buyers she told us she wasn't supposed to favor any bank for financing but then told us what bank to choose 2 days after... read more
Business response:
Mr. ********* I am sorry to hear of the experience that you had, and I appreciate the time that you took to make Clayton Homes aware of your concerns. I was unable to locate your information in our system, so a member of our Customer Advocacy Team will be reaching out to you using the email that you provided. We will be happy to look into your concerns to see if we can be of any assistance.
One of the worst experiences I have ever had with a company. From the sketchy sales rep who has no communication to the manager who could care less. Even the mortgage company has a hard time working with Clayton Homes. First we were told we could get a home in our price range that turned out to be way over our price range. When we finally got the information on a home that we were comfortable with it took weeks to get any thing done to get the ball rolling. The mortgage and title company had difficulty getting what they need... read more
Business response:
Kayla, I am sorry to hear about the experience that you've had. A member of our Customer Advocacy Team is going to reach out to you for more information.
If I could not leave a star I would have! I just had a Clayton Home built for me in GA a month ago and hardly a day goes by that I don't find another defect. I sen a punch list that was very long and keep sending follow up emails with more problems. I seven spot on the floors in different room where the top brittle layer is cracked or pushed back, hairline crack and deep scratches in MB shower stall and sink, doorway trim popping of, chipped kitchen cabinets, screw pushing thru island countertop, dents front door in and out,... read more
Business response:
Ms. ***** I am sorry to hear of your concerns but appreciate the time that you took to make us aware. The Clayton Homes facility in Waycross plans to have someone out to your home today, 6/10. I hope that you will give them opportunity to make the needed repairs, and then you can go from there. We do want you to be pleased with your new home, and I hope that we can get you settled in to enjoying it.
Unreliable! We purchased a home in March. We were told upon delivery if anything needed to be replaced or missing to let Doug know. I have been lied to, Doug claimed the window panels needed were on back order and have been for months. Friday someone came back out to measure the windows to get them ordered!! The back door needs adjusting, another thing on the list. The door knob locked up today! It took over an hour to get in my home!!!!!!
Business response:
Ms. ****** Clayton Homes strives to provide a world class customer experience, and I am sorry to hear that we have not met your expectations. I have spoken with Doug, and he is doing all that he can do to complete the items that he has remaining per your father's contractual agreement with him.
Stay faaaar aaaaway from this place as possible..The communication is **** and ARE NOT EAGER TO SALE YOU A HOME AT ALL...or maybe they just don't care to sale to certain people..(I don't know what their problem is and don't have the time to try and figure it out)...So my husband and I will be getting our deposit back and will be taking our business elsewhere..We don't and will not be putting up with this kind of foolishness...we are still waiting on our refund and was told it takes up to 14 days..it's way passed 14 days..The... read more
Business response:
Clayton Homes strives to provide a world class customer experience, and I am sorry to hear that we have not met your expectations. While we regret loosing you as a Clayton customer, we appreciate the time that you took to provide us with your feedback. We have reached out to the retail location that you are working with and have confirmed that your refund check is ready for you to pick up.
If I spoke to my clients like they do, I would be out of business in a year. But they sell such a cheap product, and the demand is so high, they get away with being morons. I will not recommend them to another person.
Business response:
Clayton Homes strives to provide a world class customer experience, and I am sorry to hear that we have not met your expectations. I did reach out to the general manager from the location that you were working with. They will continue to provide updates every other day and are doing everything that they can to get your home ready. If you have any questions, please feel free to reach out to our Customer Advocacy Team at 877-264-2812.
I visited the Clayton Homes in Cookeville, Tennessee in February 2018. I was told I needed X amount of money to get into my new home, and that the process would take 4-6 months. I saved up the money needed and submitted my credit application on April 4th, 2018. I was immediately approved. After months and months of calling and emailing, I finally closed on December 19th, 2018. Clayton listed an estimated completion date of January 31, 2019. It is now April 22nd, over 1 year since I began the process, and no work has been don... read more
Business response:
Ms. ******* Clayton Homes strives to provide a world class customer experience, and I am sorry to hear that we have not met your expectations. I have reviewed your concerns with the Clayton Homes in Cookeville. Unfortunately, your lot has proven to be a challenge, and we are truly doing all that we can to get you into your new home. Due to record rain fall in the months of January-March, the need for clearing multiple trees and rocks, and restrictions on the land, completion has been delayed. Additionally, your lot will req... read more
I wish I could say our experience was better but we started the process in Nevada, the sales manager at the time had us make a deposit of $500 when we chose the house, then another $500 to get the house started at the manufacturers. Both of these $500 deposits felt very random and had no attached paperwork or signing, the sales manager at the time just said "oh well that is $500 today to get started" and we didn't know any better so we paid both times (thank goodness we kept record of our payments). We also had to pay $500 a... read more
Business response:
Mr. Butz, Clayton Homes strives to provide a world class customer experience, and I am sorry to hear that we have not met your expectations. We have reached out to the title company involved in your closing, the retailer that you purchased from, and the outside lending department that would have worked on your deal, and no one is able to find record of $500 given to a realtor. I attempted to call you yesterday and today to request a copy of the receipt for the $500 that your provided to your realtor, but I had to leave a mes... read more
Frequently asked questions about Freedom Homes
How is Freedom Homes rated?
Freedom Homes has a 1.6 star rating with 78 reviews.
When is Freedom Homes open?
Freedom Homes is closed now. It will open at 9:00 a.m.
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