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Freedom Homes
- Mobile Home Dealers
- Hixson, TN
About this business
Clayton Homes is open and we are taking the appropriate precautions for your health and safety. We are here to help you schedule an appointment with a Home Consultant and a private tour of our display homes, or we can take you on a virtual tour from the comfort of your sofa!...
Location details
620 Boy Scout Rd, Hixson, TN, 37343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | 9:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
asked salesperson about permits needed in regards to an existing septic system or if it needed to be checked. answer was no to 3 people purchasing the home. mobile home delivered and hooked up but when called the power company refused connection because of a permit and given phone number to contact tax office. told had to have permit and inspection of the existing system. was chewed out by tax office "who gave you permission to move this home on this lot and how long has it been there. told mobile home place should have know... read more
Business response:
Hello Chastin, We sincerely apologize about your experience with your Clayton Homes! We appreciate your feedback and would like to look into your experience. Someone will be contacting you within 48 hours to review your situation.
We have lived in our house for 3 years now. We have had 5 different leaking windows 4 that were repaired by the dealer and out of those 4, 2 are still leaking. We had a light fixture filling with water at one point. There are two spots on the ceiling that are leaking. Frost has been on the inside of my daughter's bedroom wall. The ceiling panels have cracked where they were taped. Siding was cut short and pops out of place and blows around. We have had nothing but problems from day one with this house. They bent the frame pu... read more
Business response:
All feedback is important to us and we appreciate the time you took to tell us about your home buying experience on the Better Business Bureau website. We strive to provide a world class customer experience, and regret the experience you've had. Can you provide me with some additional information so I can research your repair issues further? Can you provide me with the serial number of the home and the location in which you purchased the home? I have sent you an email so you have my direct contact information.
WORST CUSTOMER SERVICE EVER!!!! They are under the impression that they sell enough, they do not need to respond to prospects. A guy by the name of Phillip tried reaching out but only made half an attempt to follow up. I had heard very bad things about their customer service prior to reaching out but I figured I would still give them a try. My experience was absolutely horrible and I should have listened to the warnings. WASTE OF TIME. Very unfortunate and disappointing.
Business response:
Hello Jourdan, We sincerely apologize about your experience with your Clayton Homes! We appreciate your feedback and would like to look into your experience. Someone from our customer advocacy team will be contacting you within 48 hours to review your situation.
This is our 2nd year in this home,very unhappy with everything.about Clayton homes and their homes.. Lie no. 1 in September you will be in the house by Nov. moved Jan 3 2016. lie no. 2 does it come with this washer and dryer salesman yes. had to fight with them to get a washer and dryer, does it come with outdoor faucets yes he said no faucets maint man said that cost extra. They practice bait and switch home nothing as good as the model, Fire place missing one stone, floor in front not caulked, mantel not level and loose fr... read more
Business response:
Charles, We're sorry to hear about your recent home buying experience. We sincerely apologize and would like to learn from your experience. Our team will contact you privately to begin the discussion.
I purchased a home from Clayton-Georgetown, In. This was the worst experience of my life. It is now 16 months and I still have not gotten repair work on the problems that were noted on the home at the initial inspection. The communication from them was virtually non-existent. they did not honor any of there promises made and noted on bill of sale. Their response was "i never heard of that". Their contractor is careless, arrogant and a flat out lyer. Property was damaged and not repaired per agreement. The house is a few mont... read more
Business response:
Thank you for bringing this to our attention, Beverly. We apologize for your recent purchase experience and would like to assist you. Someone from our customer advocacy team will be following up shortly.
Would NEVER buy from them again.. They are the worst company ever. had to live in the home for over a week before the actually doors locked, not comfortable sleeping knowing anyone could walk in. kept telling me they needed to order parts, one man came in and fixed it in ten minutes without any parts. Sinks put in crooked, upgraded carpet seams totally visible, front door damaged with no storm door, back door has no hardware, patio door wouldn't lock or move. carpet doesn't reach the wall, cleaning crew cleaned nothing, scre... read more
Business response:
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you had with Clayton Homes. We'll schedule someone from our customer advocacy team to contact you.
Clayton Homes in Louisville, KY and Georgetown, IN: At the Louisville Clayton Homes on Dixie Hwy. it took me at least one year to decide what mobile home I want. When I finally decided, my Clayton Homes agent began to complain to me about taking so long to decide and when I asked for the VA Guarantee she refused saying they wouldn't make any money on the trailer I wanted with a VA Guarantee approval. My pre-approved loan expired twice with them, and the third time I applied with the same mortgage company the interest had dou... read more
Business response:
All feedback is important to us and we appreciate the time you took to tell us about your home buying experience. We strive to provide a world class customer experience, and regret the experience you've had. We will contact you directly to discuss your home buying experience.
I highly recommend this company! My house burned down and I wanted a manufactured home put on my property. I had a challenging driveway to say the least. This location was 1 and a half hours away from my land. They went above and beyond for me! That's why I ended up buying with them. I had almost given up on being able to stay on my land. They were amazing !! I would highly recommend them!
Business response:
Sherry, We are happy to hear of your world class home buying experience with Clayton Homes. We are glad that we were able to be there for you during your time of need. Thank you for the kind words and enjoy your new home!
Horrible service. They do not even deserve a star at all. Nothing but problems the entire time. For example. They have "fixed" the leak in my master bathroom twice now. Yet somehow it is still leaking. The floors in my living room had a huge bow in the floor. They can only point fingers instead of doing what they need to do to fix the problem. I would never recommend anyone to go there. They claim they are the best and they try to cover up all of the problems that people have
Business response:
Hello Courtney, We sincerely apologize about your experience with your Clayton Homes! We appreciate your feedback and would like to look into your experience and assist you. Someone from our customer advocacy team will be contacting you privately to review your situation.
Frequently asked questions about Freedom Homes
How is Freedom Homes rated?
Freedom Homes has a 1.6 star rating with 78 reviews.
When is Freedom Homes open?
Freedom Homes is open now. It will close at 4:30 p.m.
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