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Franklin Chrysler Dodge Jeep Ram
- Franklin, TN
About this business
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with a large selection of Chryslers, Dodges, Jeeps and RAM trucks, all with unbeatable prices, along with courteous, honest service. We pride ourselves on that reputation but we consider ourselves much more than just a car dealer. We're your friends and neighbors which means we do right by you by making sure you are completely satisfied before, during and after you buy from us. We promise you ... read more
Location details
1124 Murfreesboro Road B, Franklin, TN, 37064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Overall excellence! Looked on Monday, purchased on Wednesday for a quick deal and sale. Stephen Farrar was there and accessible every step of the way, providing superb information and customer service.
Business response:
When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Franklin Chrysler Dodge Jeep Ram for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
Wish I could go lower than 1 star Already approved by my own finance company for a particular vehicle. An internet sales person Will said they need the credit app just for their records. I told them NOT to run my credit, he agreed. After taking possession of the vehicle I wanted, I went home. I had a problem right off the bat with the vehicle. They would not take the vehicle back. There is a lot of BS, including with Gregg Shuman who is one of the finance managers. Same with his boss. I told my bank about how they lied to me... read more
Business response:
We are sorry to learn that your visit to Franklin Chrysler Dodge Jeep Ram did not live up to your expectations. Although we are not used to getting reviews like this, we take them seriously and would like you to know that if you give us the chance we will do everything possible to make it up to you. We would like to work towards a resolution, so if you are willing, please reach out to us at (615) 538-9038 to discuss this further.
Great experience. My wife and I have been looking for a new truck for a while. These guys went above and beyond, stayed after hours, and worked very hard to make this happen.
Business response:
It really means a lot to us that you took the time to write such a positive review about Franklin Chrysler Dodge Jeep Ram so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.
Great deal! This dealership by far has the best prices on used and will work with you to get what you need. I would buy another used vehicle from here in the future.
Business response:
Hi Ramdriver, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Awesome, stress free experience My wife and I stopped by the dealership to test drive the new 2018 Grand Cherokee. Long story short, we drove one home. Thanks to the awesome Franklin Jeep team for all of their help and for getting us the best deal possible.
Business response:
Sam615, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Franklin Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Appointment Advisers are pointless Looking at their ratings it says a lot when you have nearly as many 1 star reviews as you do 5 ... You guys obviously DON'T CARE but I'm going to rant anyways. READ BELOW. Horrible. Would never refer anyone to this dealership for servicing and based on the service department I would never refer anyone for purchasing either! *******STEER CLEAR, THE ROBBERS ARE HERE (at Franklin Chrysler Dodge Jeep Ram)******** Long story short... I took my car to a local mechanic and spent $250 on the shifte... read more
Business response:
We regret that your recent experience at Franklin Chrysler Dodge Jeep Ram fell beneath your standards. We have some high standards for ourselves but apparently, this time we fell short. We assure you that if you give us another opportunity to serve you that you will have the same great experience our other customers do. If you are willing to give us another chance, please reach out to us at (615) 538-9038 to speak to our manager directly.
Tucker & His Team After having signed a contract with Expressway Dodge, Chrysler, Jeep, Ram, which is near my home, I was treated poorly, the contract was rendered null and void because of an error on the part of the dealership, and I was yelled at by the General Manager of that dealership. I called Franklin Chrysler, Dodge, Jeep, Ram immediately, and spoke with Tucker, who walked me through the purchase of a new 2019 Ram 1500 Limited almost exclusively via text and an occasional phone call. Tucker made sure that I got the t... read more
Business response:
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
As good as it gets My experience with this dealership was a pleasure from the initial call I made to signing the lease on my new Jeep Wrangler. I was in and out in a couple of hours and made a great deal for a great car. Go see Stephen Farrar for top notch service and expertise.
Business response:
It really means a lot to us that you took the time to write such a positive review about Franklin Chrysler Dodge Jeep Ram so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.
Smooth and Painless It's rare that an salesman and a dealership make a car buying experience enjoyable. I know I am not the first person to say this but I know I am in the minority here. Stephen (salesman) and David (GM) made this an experience that will have me coming back to them again! Incredible job gentlemen. Thank you again!
Business response:
It really means a lot to us that you took the time to write such a positive review about Franklin Chrysler Dodge Jeep Ram so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.
Frequently asked questions about Franklin Chrysler Dodge Jeep Ram
How is Franklin Chrysler Dodge Jeep Ram rated?
Franklin Chrysler Dodge Jeep Ram has a 4.2 star rating with 4,219 reviews.
When is Franklin Chrysler Dodge Jeep Ram open?
Franklin Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.
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