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Frank Kent Cadillac
- Car Dealers
- Fort Worth, TX
About this business
Location details
3500 W Loop 820 S, Fort Worth, TX, 76116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
RecommendedI scheduled an appointment for a state inspection with my service advisor on 9/25/20. My service advisor, Ron Evans, greeted me by name on the service drive. My wait was not long and all employees were courteous and efficient. I LOVE this dealership for sakes and service!
Business response:
Hi Joy! Thank you for taking the time to leave feedback on your overall experience with us here at Frank Kent Cadillac. We are so happy to hear that Ron took such great care of, and that our service department could earn your great review! We look forward to working with you again in the future.
RecommendedBrian Ogle was great to deal with.
Business response:
Mark---- Thank You ! Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to serving you ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
RecommendedTheir courtesy and professionalism is second to none
Business response:
Darrell---- Thank You ! We appreciate the glowing review ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
RecommendedDennis was very helpful and knowledgeable.
Business response:
It was a pleasure working with you, Bruce! Thank you for taking the time to leave a positive review. 😊
RecommendedNick was amazing! Great staff!
Business response:
Thank you so much, Genrry! 😊
RecommendedGreat customer service , and they will do their best to get you in a vehicle.
Business response:
Timmarie------- Thank You ! We appreciate your business and the entire Sapaugh Team is here for you ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
The keyfob in the ignition was missing the back and the other has a dead battery. No one will return my call or fix it. I couldn’t have discovered this until I removed the key from the ignition. I came to the dealer to buy and they added “dealer add ons” of $1,316 to the online price. Felix claimed it was for an “extra” key fob and window tinting. Both fobs were obviously original and the receipt for the window tinting dated 2013 was in the glove box. I should get two working key fobs!
Business response:
Chrysti, we are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact Jimmy Hendrix at Jhendrix01@crestcadillactx.com at your earliest convenience.
RecommendedExceptional sales team and vehicle inventory. Best auto purchase ever! Financing was quick and easy, and surprisingly affordable.
They stated that they changed my brake fluid but did not. I returned so that they could change it correctly. Still didn’t happen and I got a scratched headlight in addition (they did buff the scratches out). A huge time hassle to say the least. They supposedly flushed all my fluids. They also stated my cabin air filter and engine air filter needed immediate attention even though they were changed an hour earlier at my home 14 miles away. Not very honest service sales tactics if you ask me. I finally changed the fluid myself ... read more
Frequently asked questions about Frank Kent Cadillac
How is Frank Kent Cadillac rated?
Frank Kent Cadillac has a 4.6 star rating with 2,897 reviews.
When is Frank Kent Cadillac open?
Frank Kent Cadillac is closed now. It will open at 8:00 a.m.
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