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First Premier Bank
- Finance
- Sioux Falls, SD
About this business
Location details
3700 N Potsdam Ave, #200, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a balance of 345 on my credit card so I make a 300 payment. So the credit card company takes my money and suspends my card cause I made two payments in one month. And put my credit card on. Hold for 3 to 5 more days till they can see if the bank account I paid with is mine this is bull shit that big company like first premier bank is holding my money from me
Business response:
Hi Joseph, While we understand this is frustrating, we sometimes request verification to prevent potentially fraudulent activity and loss. Verification documentation can be sent to: First PREMIER Bank Attn: Loss Prevention ************************************************************ Thank you.
If I could give less than one star I would. I opened this account in 2013 and it was charged off 6 months later. I explained to the company that I was a victim of fraud from a family member. I received absolutely no sympathy and now have a 430$ charge off on my credit report. I disputed a few months back and essentially was told that there was nothing they could do. ALL 3 bureaus are reporting different information as far as late payments and date of charge off, yet they still will not remove this negative item. I have asked... read more
Business response:
We are sorry to learn that you had a negative experience. If there is anything we can do to help, please contact our Customer Service Department at ************. Or contact us in writing at the following address: First PREMIER Bank ************************************** Thank you!
My Credit card has been cancelled since January of 2018. In addition to monthly interest charges, I've been billed $12/month "monthly fee" . My Credit Card has been cancelled for 18 months and I've paid $216 Monthly Fee's. This is an unfair and illegal business practice to charge monthly fee's and providing no service. This is a corrupt organization.
Business response:
Hi Alban, We apologize for any misunderstanding regarding our fees. We are in receipt of your complaint through the Better Business Bureau and will respond in greater detail to your concerns there. Thank you.
Company promised to remove a annual membership fee, because I did not want to keep the card and did not get a bill. Checked my account a few days later and the fee has not been removed. They will not honor what was told.
Business response:
Hi Jennifer, We are sorry to hear of what happened. Will you please call into Customer Service at **************, so that they can review this for you? Thanks.
Shame that I cannot give them 0 stars. I was a customer in good standing for over a year. I had accounts with several other companies that were always paid on time, never late. My bank and I had a disagreement over a stolen ATM card that was charged up and funds were not debited back to my account and I was forthcoming to every creditor that worked with me to give me a few extra weeks to eat Ramen noodles and live like a hermit to keep to my obligations save one... Premier. Luckily, I have a good attorney that is taking the ... read more
Business response:
We are sorry to hear of your experience. We would like to get additional information regarding your issue. Please send us a letter from your bank, on their letterhead explaining what happened. This can be mailed or faxed to us at: Attn: Security *************************************************************** ************
Terrible customer service. Go to another Bank, these guys are absolutely terrible. Tried to call in to make a payment cause the website didn't work and was told they will charge $15 dollars to make a payment. Spoke to 3 managers, or so they say they were managers and all 3 people were just laughing at me and refused to wave the $15 fee. I'm switching my business over to Wings who has a 2 percent lower rate and way better customer service. The three people that I dealt with thought my situation was funny and all teamed up aga... read more
Business response:
Corey, We regret to learn of your experience and would like to resolve your concerns. We have attempted to contact you to address this issue. Please contact Customer Care at ************** Monday-Friday 7 A.M. - 7 P.M. or Saturday 9 A.M. - 1 P.M. so we can address your concerns. Thank you.
First Premier Bank is fraudulent they waited till I use my credit card for the first time then cut it off ,then close my account 30 days later so they could charge me annual fee of a $100.00. Now every month they charge me a late fee, so the amount I owe them would continue to go up. I used $54.00 out of a $400 credit limit, just so they can cut the card off and charge a $100. I'm talking with a lawyer now trying to figure out if that's legal. If I can't get them to settle this account, I will be looking for everyone they di... read more
Business response:
Hi Diette, I apologize for any inconvenience you may have experienced. Will you please call Customer Service at ************** so that we can discuss this with you? Thank you.
I received a telemarketing call from a First PREMIER Bank number today. While attempting to opt out of their call list, I was connected to an operator. He answered - in an accent! - and when I stated I wanted to be removed from their call list, his accent disappeared as he said, "Oh, no thank you" and hung up on me without confirming my removal from the list. This sends up so many red flags. I'm shocked to see they have an A+ rating on BBB, given the customer reviews here. BBB, what have you done to evaluate and address this... read more
Business response:
Hi Kathryn, Thank your feedback. If you wish to no longer receive prescreened offers of credit from other companies, call the consumer reporting agencies at ************** or visit the website ***********************. Thank you!
First Premier bank is a fraud from the beginning. They entice you with building your credit by offering you a secured line of credit. Which is ok. Its pretty standard when it comes to credit building. However, what they dont explain to you, is that, on top of the 95$ security deposit, they charge you their annual fee upfront in the amount of 99 dollars. Ok, I can live with that. Better than hitting me with it when the funds are not available. What im NOT ok with, is when I pay my balance in full by check (same as debit) debi... read more
Business response:
Hi Jacque, I am sorry to hear of the frustrating experience you had with us. The terms and conditions of our credit cards are disclosed prior to you applying. The fees charged by First PREMIER Bank follow state and federal credit card laws and regulations. If we can be of further assistance, please contact our Customer Service Department at **************.
Frequently asked questions about First Premier Bank
How is First Premier Bank rated?
First Premier Bank has a 1.1 star rating with 109 reviews.
When is First Premier Bank open?
First Premier Bank is closed now. It will open tomorrow at 9:00 a.m.
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