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First Premier Bank
- Finance
- Sioux Falls, SD
About this business
Location details
3700 N Potsdam Ave, #200, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I filed a dispute because my information was stolen and an account was opened in my name. They charged off the credit card. I filed another dispute through ******** and they put the dispute in as a new collection and my score dropped 48 points. It is illegal for them to process this as a new charge off and it was reported as a charge off on my account on 09/2016. The **** protects consumers against fraudulent reporting by companies like First Premier. My next step is contacting an attorney to sue them for their underhanded t... read more
Business response:
Hi Fallon, We also received a BBB complaint from you. Please allow 10 days for us to research and respond there. Thank you for letting us know.
I recieved a card in the mail, saying it was "active and ready to use" -- it most certainly wasn't. I had to get address verification, because I moved. I faxed in verification. They are now claiming that it is in a queue, and that I won't know anything until Monday. I am so close to just closing my account. A company that can't even keep track of a FAX is just ridiculous. Also, based on all of the reviews... it seems like it's a huge scam.
Business response:
Hi Katelin, While we understand this is frustrating, we sometimes request verification to prevent potentially fraudulent activity and loss. If we can be of further assistance, please call Customer Service at **************. Thank you.
This company must not deceive public by calling themselves a credit card company. This company is a reloadable card company that refuses cash back. Why did I even give up my $300 so that I can only get access to it the way they want? I've spent so much money to begin with. $95 activation fee plus $75 annual fee so that someone can manage my money. Have they ever given me 1 cent as a credit? No. Because just like a reloadable card, it won't go overdraft. What is exactly the point of this company's operation? It sounds legitim... read more
Business response:
Hi Emi, We apologize if our credit card is not what you were expecting. We would like to discuss your other concerns with you in a confidential manner. Please contact our Customer Service Department at **************. Business hours are Monday-Friday 7:00 a.m. to 9:00 p.m. and Saturday 8:00 a.m. to 4:30 p.m. Central Time. Thank you.
Out dated system that can't even show your pending transactions, no roll out to see whats going on with the account. Charged a late fee for missing the minimum due by 3 buck which i than turned around and paid $200 on the account on 10/18/2019. Not to mention the 'credit protection' that isnt worth a ****. Plus the HARASSING CALLS 5 times in an HOUR, than they wait a few hours and do it all over AGAIN! O they will send you a letter to stop the calls for 30 days as long as you respond in writing with in their given amount of ... read more
Business response:
Hi Ashley, We are sorry to hear of your frustrations with your First PREMIER Bank credit card account. We'd like to address your concerns in a confidential manner, so please call our Customer Service Department at **************. You may also submit a complaint through the Better Business Bureau directly. Thank you.
"This is account is unavailable." They'll lock you out of your account so you can't pay it or talk to customer support (their ticketing system is behind your account login, so if they mess up and lock you out, you're just plain screwed unless you can get them on the phone somehow). I guess they do this to make it impossible to pay so they can grow the balance and eventually send it to collections. Shady, shady, company.
Business response:
Hi Dustin, We are sorry to hear of the issues you are having. First PREMIER Bank offers a variety of different ways to check balances and make payments. We apologize if you had difficulty contacting us. Our Customer Service Department is available at **************. Business hours are Monday-Friday 7:00 a.m. to 9:00 p.m. and Saturday 8:00 a.m. to 4:30 p.m. Central Time.
My Card got suspended For using twice in the same location and they want me to mail in a copy of my social security card to verify it's me. That's the Only way the can reinstate my card lol I closed the account be aware don't waste your time applying for this card
Business response:
Hi Anthony, We are sorry to hear of the issues you have had with your credit card account. While we understand this is frustrating, we sometimes request verification to prevent potentially fraudulent activity and loss. Thank you.
PLEASE BEWARE - This is an institution that employs "unscrupulous" business tactics to "fleece" people of their money no matter the consequences. They are a Financial "Preditor" that doesn't give a "darn" about people and their families and the "damage" they're doing to them. Once they have your personal information via an "application for credit" they'll use that information and your personal financial "difficulty" to squeeze as much money out of you as possible, and then squeeze some more. Try not to accept any of their of... read more
Business response:
Hi Jack, We apologize if our credit card is not what you were expecting. First PREMIER Bank offers credit cards to individuals with less than perfect credit. The Fees, Rates, and Important Disclosures associated with our accounts are clearly communicated in the Terms and Conditions provided with each application. The fees charged by First PREMIER Bank are in compliance with state and federal credit card laws and regulations.
Customer service from this company is the worst. I had a charge off in October 2016 and First Premier sold my account to ***************** to collect my debt. Mind you if you ask them if they sold your account they will state that they are just "working"it. First Premier is who is reporting my account to the credit bureau but my account is being worked by *****************. Which is illegal. If you do not have my account and ***************** is working it ***************** is who should be reporting it to the credit bureau.... read more
Business response:
Hi Jamie, We apologize for any conflicting information or for any poor service you may have received. We may outsource accounts to a third-party collection agency. If an account is outsourced, First PREMIER Bank still remains the owner of the account. Thank you.
This is one of the worst companies I have ever seen. Going through my credit report I found a charge off account for First Premier Bank in the amount of 412.00 dollars opened back in Oct of 2013. The only problem is I have never even heard of these people let alone opened an account with them! I have tried disputing this with the credit bureaus, but they keep sending the dispute back saying that the information is accurate. I have called numerous times and informed them that my Identity was stolen that year and that I did no... read more
Business response:
Hi Kendra, We are sorry to hear of the frustration you are experiencing. If you feel this account was fraudulently opened in your name, please refer to the *************************************************************** ** for more information and to complete the identity theft report. The *** also recommends individuals that have had identity fraud, complete the following steps: - Contact the companies where you know fraud occurred. - Place a fraud alert on your credit report. - Report identity theft to the ***. -... read more
Frequently asked questions about First Premier Bank
How is First Premier Bank rated?
First Premier Bank has a 1.1 star rating with 109 reviews.
When is First Premier Bank open?
First Premier Bank is closed now. It will open tomorrow at 9:00 a.m.
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