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First Premier Bank
- Finance
- Sioux Falls, SD
About this business
Location details
3700 N Potsdam Ave, #200, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company takes advantage of less than prime consumers. Recently had my card stolen on vacation. Customer care says to file police reports to take care of it only to get the run around. Rick ***** and Julie ****** have been handling this. Not one called me since the occurrence. I have opted to close both my accounts and am currently in the middle of a formal BBB complaint. Can't log in to accounts or get customer care when needed. First they say my fraudulent charge was valid because of PIN being used. After I investigate... read more
Business response:
Hi Jeremy, We are sorry to hear that you are disappointed with our card. We have addressed your concerns through your complaint with the BBB. If you have additional evidence to support your claim regarding the fraud charge, please send to our Security Department at: First PREMIER Bank Attn: Security Department **************************************
Since my divorce, I've been working on my credit score and understand that I had to bite the bullet with this company. I was approved amd never receive the card. Just got off the phone with someone (8/25/2020 approx 8pm) who told me that the only way to get a 'replacement' card is to pay the $95 fee FIRST! I told her that I have no problem paying the fee when I have the card in hand. She just repeated "The only way we can send you a new card is to pay $95 with your checking account or debit card." I told her do what she has ... read more
Business response:
Hi Justice, We are sorry to hear of your experience. Our associates are expected to provide excellent service at all times. We apologize if you did not receive this when you called in.
They take advantage of you tell you you fine and then change you and say you miss a payment when to what they tell you and then it your fault because you made the payment when you're told I been there 6 years and never miss a payment ************************* now they dropped my credit score 67 points when I was making up the payments like promised l didn't complain about the stupid high late fees but I tried to get it all fix with everything and they just didn't care as soon as my loans are paid off I'm done with them
Business response:
Hi LeRoy, We reviewed your accounts and determined the payments were applied properly and fees were assessed according to the Promissory Note for the loan. If you would like to discuss this further, please contact your banker. Thank you.
This card is not worth it, don't open one! They charge you for every single thing. You have to pay an activation fee and then upon receiving your card they also charge your card the yearly fee. Also when you get any kind of credit increase they charge you 25% fee of whatever they raise your limit of. It's a major scam to get your money! If you close your account it may effect your credit score poorly as well for having a closed account. The customer service was terrible and she just spouted out the terms over and over again ... read more
Business response:
Hi Kayla, We are sorry to hear that the card was not what you had hoped it would be. First PREMIER Bank offers credit cards to individuals with less than perfect credit. The Fees, Rates, and Important Disclosures associated with our accounts are clearly communicated in the Terms and Conditions provided with each application. The fees charged by First PREMIER Bank follow state and federal credit card laws and regulations. Our associates are expected to provide excellent service at all times. We apologize if you did not rec... read more
Premier bank ruined my credit score and destroyed my business over a $13.50 fee. I was a loyal customer for 6 years straight due to a billing error they were unwilling to do what's in the best interest of the client, ruined my credit, and told me to figure it out. Don't be a victim of this process, I will find out mediums to voice my opinion to protect and and warn clients from becoming a victim, this company targets minority credit credit profiles.
Business response:
Hi Lekenzy, We are sorry to hear of your frustrations. We'd like to help you in a confidential manner, would you please submit a formal complaint to the BBB? Thank you.
I have had this credit card for less then a month and I'm basically done with them. It is a giant rip off. I have less the stellar credit yes however I am only getting credit card to build credit but I do not need them I make way more than enough money. The fees are ridiculous if I was someone that needed this to actually survive I don't know how I would do it just to get the card you pay $95 only to receive the card with a $75 dollar charge on it. Then I didn't even have the card a month i get a text saying I'm late on a pa... read more
Business response:
Hi Monsell, We are sorry to hear that the card was not what you had hoped it would be. First PREMIER Bank offers credit cards to individuals with less than perfect credit. The Fees, Rates, and Important Disclosures associated with our accounts are clearly communicated in the Terms and Conditions provided with each application. The fees charged by First PREMIER Bank follow state and federal credit card laws and regulations. If you wish to close this account, please contact us at **************.
Do not get this card they charged late fees *********** i told them im living out of my car they thought it was funny I said I would pay!!!! I need sometime they didn't care and charged me an extra 100 and labeled me Derogatory thanks alot I am a felon who trying to get his life to gether and u destroy my credit thanks alot
Business response:
Hi George, First PREMIER Bank's objective is to provide access to credit for those who need it most. We understand our cards do not fit everyone's financial situation. Our fees are straight-forward and clearly disclosed to all consumers. We understand this is a difficult time. If you'd like to discuss our Coronavirus Relief Program, please call us at **************. Our associates are expected to provide excellent service at all times. We apologize if you did not receive this when you called in.
Not much..this is a bank which is taking advantage of the pandemic. Unless you are desperate, don't bother because they will have your first born child. Their customer service needs training. I spoke to 6 people and each person gave me 6 different instructions. If I quoted the next one they were down right rude. Talk about exploitation! There was a bill before you even got out the gate! They charge $25 to process your application? A 60 second wait! I called to cancel the card and was offered $10 if I kept it. The supervisor ... read more
Business response:
Hi Beverlee, Our associates are expected to provide excellent service at all times. We apologize if you did not receive this when you called in. First PREMIER Bank offers credit cards to individuals with less than perfect credit. The Fees, Rates, and Important Disclosures associated with our accounts are clearly communicated in the Terms and Conditions provided with each application. The fees charged by First PREMIER Bank follow state and federal credit card laws and regulations. If you would prefer to communicate with us... read more
Awful ****** scam artist I got this card to build credit and payment history and it was a nightmare still is im trying to find away to handle it try get my money back wish there was a class action and there should be this company is worspe than any gang or cartel. Do not ruin your credit by haven them just a week
Business response:
Hi Kelly, We are sorry to hear of your frustrations. We would love to have the opportunity to further discuss this with you, can you call Customer Service at **************? Thank you.
Frequently asked questions about First Premier Bank
How is First Premier Bank rated?
First Premier Bank has a 1.1 star rating with 109 reviews.
When is First Premier Bank open?
First Premier Bank is closed now. It will open tomorrow at 9:00 a.m.
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