This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
First Premier Bank
- Finance
- Sioux Falls, SD
About this business
Location details
3700 N Potsdam Ave, #200, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They charged my account off in 2018 they claim to report accurately but they are still reporting payment activity after the account had been closed- charged off since 2018. And they re-age the date last active on my credit report to reflect the current month.
Business response:
Hi Nydia, If you disagree with how your account is being reported, you may dispute the information directly with the consumer reporting agencies. You may also submit a complaint with the BBB, so that we can discuss your concerns in a confidential manner. Thank you.
I'm a new customer and I can already see everyone's complaints coming to light as soon as I begin using the card. I logged into the app and immediately noticed the $75 annual fee after I just paid the $95 deposit. I understand my obligation though so I proceeded to give more money ($75) to cover the. Annual fee and when I looked at my credit the next day expecting $300, I was left with $200. I did use the card on Amazon by then though and made purchases. According to the rep I had to call (since they have yet to respond to t... read more
Business response:
Hi Marcus, We are sorry to hear of your frustrations. If you have additional questions about your balance or available credit, please call our Customer Service team at **************. Business hours are Monday-Friday 7:00 a.m. to 9:00 p.m. and Saturday 8:00 a.m. to 4:30 p.m. Central Time. You can also check online at ****************************** Thank you.
In 2018 I paid a 95$ creation fee. I spent around 90$ on the card before it was abruptly shut off. Soon an annual membership fee was added and here I am two years later disputing the practice of this company because procrastination is my week suit. $314.00 is what I am claimed to owe. My complaint is not that of what I owe. Today I called verifying to pay what is claimed to have been owed, but your reporting on a person's credit history that you as a company have not verified the information of. Your words, not mine. I recei... read more
Look everywhere on the internet this is one of the most profitable banks in the U.S. riding on our backs. I ran into severe health problems, out of work etc. I was charged off. Because I'm not dishonest when i got on my feet I reached out to F. Premiere to payoff and settle. I didn't have to as the damage was done. 1 1/2 yrs later Im attempting to buy a home. This shows up on my credit. Banker said you showed good faith and time has passed, if they are like most banks they will help you because you did pay them. I called. Li... read more
Business response:
Hi Stephen, We do not remove accurate information from a credit report in exchange for payment. It is important for your credit report to correctly reflect the history of your account. This ensures fairness in the credit reporting system. Thank you.
I paid off my balance and they have the balance still as owed. Don't use this company they are a rip/off and a huge scam.
Business response:
Hi Lynette, We are sorry to hear of your frustrations. We'd like to assist but need some specific information regarding your payment. Can you please call into Customer Service at ***************? Some of the information they may ask of you is how the payment was made, when the payment was made and the dollar amount of the payment, etc. We look forward to talking with you and resolving your issue.
SCAM! Stay away from this card! Never mind the high interest rate and huge yearly fee, they are scamming people by holding payment for a week to ten days so even if you pay on time they will not process your payment until they have charged a late fee! COMPLETE SCAM AVOID LIKE THE PLAGUE! Also the is zero customer service. You can not even call and talk to a person.
Business response:
Hi Michael, We are sorry to hear that the card was not what you had hoped it would be. First PREMIER Bank's objective is to provide access to credit for those who need it most. We understand our cards do not fit everyone's financial situation. Our fees are straight-forward and clearly disclosed to all consumers. For future payments, you can use the following options to avoid a payment hold: â?¢ Debit card payments at ************** (at no charge) â?¢ RPPS payments (online bill pay service) â?¢ ACI payments â?¢ Cash paymen... read more
I applied for the secure First Premier Bank credit card on September 16, 2020. I paid the $95.00 fee but I have received NOTHING. No email confirmation NOTHING. My bank has processed the fee & I am nervous that I am being ripped off. I understand that it takes a week or so to receive your card in the mail but I don't even know if I was approved for the credit card. Please help! Should I contact my bank about the charge?
Business response:
Hi Amanda, Thank you for your application. If you have any questions or concerns regarding the status, please call **************.
Do not open a card with First Premier. Absolutely horrible. I signed up and got approved and paid $95 to receive my card. When trying to enroll online to pay my bill via the app, view statements, etc. I was met with an error screen saying my social is incorrect. After calling I was told to wait 24 hours and try again. Waited 24 hours and nothing happened, called back and was told to wait 48 hours. Waited the 48 hours and called back and still said my social was invalid. The customer service rep told me they would submit a he... read more
Business response:
We are sorry to hear about your frustrations. Our associates are expected to provide excellent service at all times. We apologize if you did not receive this when you called in. We sometimes need to request verification to ensure no fraudulent activity is occurring. If you would feel more comfortable providing this information directly through the BBB, please submit a formal complaint and include the requested documentation. Thank you.
I've made all my payments, Call customer service to make another payment and they close my account saying that the payment did not go through charge me another $30 on top of closing my account. Made another payment today didn't go through and charge me another $30, not fair.
Business response:
Hi Brian, We're sorry you had a frustrating experience. If you'd like us to review your account, please contact us directly or submit a complaint. Thank you!
Frequently asked questions about First Premier Bank
How is First Premier Bank rated?
First Premier Bank has a 1.1 star rating with 109 reviews.
When is First Premier Bank open?
First Premier Bank is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com