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First Premier Bank
- Finance
- Sioux Falls, SD
About this business
Location details
3700 N Potsdam Ave, #200, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've had them since 2012. What a waste the money this was. I recently paid my cards off and called to inquire about closing my accounts. Call got disconnected and they close my accounts without my knowledge. I will be filing with an attorney for this. Buyer beware stay far away. 36% APR $100 a year fee and a monthly fee on top of that plus your monthly payment it's astronomical for a $500 limit.......
Business response:
Hi Timothy, We are sorry to hear that the card was not what you had hoped it would be. First PREMIER Bank's objective is to provide access to credit for those who need it most. We understand our cards do not fit everyone's financial situation. Our fees are straight-forward and clearly disclosed to all consumers. If you'd like to have your account reviewed for re-open, please call Customer Service at **************.
After dealing with Jordan H and their staff for assistance ****************** I applied at 1:30 am on 4/03/2020 and was never approved, this should have been adequate time for them to respond to my emails when I had questions concerning what information was needed as their website information stated 2019 tax return if filled but what if it wasnt? It took them 6 days to respond. There was other issues also. I feel I need to hire an attorney as I do not trust them going forward.
Business response:
We appreciate the opportunity to respond. The first day to submit applications for self-employed individuals was April 10, 2020. The initial application we received from this individual arrived April 3, 2020. Because the application was incomplete and included an outdated version of the PPP application form, we reached out to him to provide the recently released/revised SBA application along with instructions. We initiated contact four times via email before April 10, the date self-employed individuals could begin applying. ... read more
My account is suspended for making payments on there app and by phone with my debt card. I told them the payment on the app doesn't post until they want to post them. So I have forgotten a few times and in return I've called on the phone to make a same day payment using my debt card. They told me they need my bank statement and a picture of my license and debt card to make sure it's my checking account . ð??? I'm making payment with. So now my account is just suspended and I'm still paying the same way. And still being card ... read more
Business response:
Hi Angelique, We are sorry to hear about this frustration. We sometimes need to request verification to ensure no fraudulent activity is occurring. If you would feel more comfortable providing this information directly through the BBB, please submit a formal complaint and include the requested documentation. Thank you.
This company is pretty much criminal!! I agreed to cease and desist from reporting negative info to the credit bureaus if I paid my account., I paid my account and they did not do what they promised. DO NOT GET A CREDIT CARD WITH THEM THEY WILL SCREW YOU OVER!!
Business response:
Hi Julius, We do not remove accurate information from a credit report in exchange for payment. It is important for your credit report to correctly reflect the history of your account. This ensures fairness in the credit reporting system. Thank you.
This credit card company is a rip off and should be stopped. Rude customer service and the payments you make don't reflect on your balance. I cant wait for this nightmare of a credit card to be over.
Business response:
Hi Savannah, We are sorry to hear that you are disappointed with your credit card. Our associates are expected to provide excellent service at all times. We apologize if you did not receive this when you called in. If you would prefer to communicate with us in writing, please send your correspondence to: First PREMIER Bank *************************************** Thank you.
I think this credit card company is incompetent with the lack of professionally of there customer services representative. They claim there was a issue with my bank payments after I found out through ******** that they closed my credit card, without contacting me and letting me know that there was any issues. They have my email and my phone number, address, but no one got in touch with me. I just got the card in December so there is no reason for me to constantly make payments that they claim are not going through, when I ha... read more
Business response:
Hi Monica, We are sorry to hear about this frustration. Our records show that we recently responded to your concerns through the BBB. We hope this response was helpful.
This company does NOTHING to help their customers who's credit card have been comprimised! It take over an hour to speak to represetative IF you can get ahold of one. I have submitted EVERYTHING they have asked, multiple times and STILL they have not fixed my information with the credit card. It was SO much easier for the thief trying to steal my card than it is for me to protect it. Absolutely ridiculous to work with and it has been over a MONTH since this happened and they STILL have not done A THING to correct it. I feel ... read more
Business response:
Hi Kristie, We are sorry to hear about this frustration. We sometimes need to request verification to ensure no fraudulent activity is occurring. If you would feel more comfortable providing this information directly through the BBB, please submit a formal complaint and include the requested documentation. Thank you.
I paid my accounts of by check in full before my due date and requested my account be closed they still took a duplicate payment on my account leaving me with a $396 credit balance. when I requested this be returned immediately to me I received this response "Thank you for using PREMIER Online. According to our records, your account was closed on 02/12/2020 and has a zero balance. Your account has been closed as requested. Please provide any automatic billing merchants with an alternative payment method as charges after the ... read more
Business response:
Hi Kimberly, We are sorry to hear of the frustration that you experienced. For your privacy, if you would like to further discuss this, will you please either submit a complaint through the BBB or call into Customer Service at **************? Thank you.
I have called several times requesting to speak with a Supervisor regarding settling a debt/making a payment and getting clarity. Rude customer service refuses to pass the phone to anyone beyond them, regarding anything. All I wanted was a discussion with a Supervisor but they give you a continuous run-around.
Business response:
Hi Brandon, Our associates are expected to provide excellent service at all times. We apologize if you did not receive this when you called in. If you would prefer to communicate with us in writing, please send your correspondence to: First PREMIER Bank ***************************************
Frequently asked questions about First Premier Bank
How is First Premier Bank rated?
First Premier Bank has a 1.1 star rating with 109 reviews.
When is First Premier Bank open?
First Premier Bank is closed now. It will open tomorrow at 9:00 a.m.
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