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First Premier Bank
- Finance
- Sioux Falls, SD
About this business
Location details
3700 N Potsdam Ave, #200, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible credit card services. Making a direct ACH payment transfer directly from my checking account which is an IMMEDIATE transaction, they constantly hold my payments, sometimes up to 2 weeks for no reason and do not credit my payment to my card in a reasonably timely manner. They say that they can hold my payments as long as they want, which seems to be criminal from my perspective. There is NO REASON to hold my payments. There is something illegal going on and I suggest that some legal authority investigate what is goin... read more
Business response:
Hi Terrence, Payments received prior to 5:00 p.m. Central Time, will post that day. If received after that time, the payment will post the next day. Going forward, if you need immediate access to the available credit created from a payment, please consider one of the following payment types, which are not subject to payment holds: - Debit card payments - MoneyGram ExpressPayments - ************* Payments - Bank wires - RPPS payments - Cash payment centers We apologize for the inconvenience. If we can be of further assi... read more
This company is very good at approving ppl with low credit to give them a chance at rebuilding their credit, but they don't take customer service very highly. After medical issues caused me to loose my employement and have the account closed and remaining balance due. When I was able to catch up and settle the account I was told the account as well as chargeoff status would be removed but multiple calls and emails later and it has yet to be done as agreed upon in settlement. I just feel like I was lied too and that a promise... read more
Business response:
Hi Porsche, Thank you for your feedback. We are sorry to hear you had an unfortunate customer service experience. Our records indicate we have previously communicated with you regarding this matter. Thank you.
I have been a member of First Premier for over two years. I have been late once by a few days and I paid the late fee with no problem. But I have always made sure I have made my payments and they have NEVER been over 30 days late. All the sudden in the last two months, I have been bombarded by phone calls from them with of course "NO CALLER ID" as what comes up on my phone. Every time they call, they are wanting to let me know I am over my limit and want me to pay now. I had one lady tell me that both my cards were suspended... read more
Business response:
Hi April, On behalf of First PREMIER Bank, I want to apologize for any poor service that you received. When a customer has multiple accounts with First PREMIER Bank and either of the accounts are over the credit limit, authorizations are prohibited on both credit cards. We do offer credit cards to individuals with less than perfect credit. The fees charged by First PREMIER Bank follow state and federal credit card laws and regulations and are disclosed during the application process.
If I could give this company 0 stars I would. I registered for a credit card with this company online back in February 2019 to help build my credit score. I got the card in the mail and saw that for so little credit they charge an activation fee, a start up fee to use the card and a monthly payment. Because of these charges I refuse to activate the card, register it online or open up online banking with them. 2 days after I recieved the card they started calling me and much as 20 times a day never leaving a message, just lot... read more
Business response:
Hi Sharon, We apologize for any misunderstanding regarding the fees. We do offer credit cards to individuals with less than perfect credit. The fees charged by First PREMIER Bank follow state and federal credit card laws and regulations and are disclosed during the application process. To confirm the status of your application, please call **************. Business hours are Monday-Friday 7:00 a.m. to 9:00 p.m. and Saturday 8:00 a.m. to 4:30 p.m. Central Time.
First Premier Bank is a scam. I received a pre approved credit card offer in the mail. I went online and was approve for a $500 credit limit bit I first had to pay $29, which I did. I then received my first statement, via mail, and noticed $125 was charged to my credit card from First Premier Bank for an annual fee I guess. I thought it was strange that I received the statement before I received my card so I called them. The representative I spoke to said that it's normal for the first statement to arrive before the card. I ... read more
Business response:
Hi Christina. We are sorry to hear about this. If you would like us to review this account or if you need your refund sooner, please let us know directly. You can call Customer Service at ************** to discuss the refund options. Thank you.
They accept payments from people then say they can't verify their bank but they don't return the funds
I have contacted this company about validating the debt they say I owe to them on 2/4/2019 and did not receive the original documentation requested. Instead I recieved a typed notice with a few dates on it dated 2/5/2019. I ask how is my accout being validated/verified to the credit reporting agencies if they are not providing the original and correct signed documentation required. I have submitted a complaint with the CFPB on 2/26/2019, but for some reason the complaint has not been submitted to this company. So now I am he... read more
I got a secured credit card to help build my credit around April of 2018 with FPB. I had no issues until around December of 2018 with them. I had a payment that was returned due to my *********** account being closed because they were bought by another bank. So I called and spoke with a lady and she assured me she would take care of the old bank account and that I just needed to get online and set up my new one, all was good I wasn't late and I made my payment for December. January 2019 rolls around and I decided to pay $75.... read more
Business response:
Allison, We are sorry to hear of the issues you have had with your credit card account. To further assist you, we suggest you contact our Customer Service Department at ************** or submit a formal complaint through the Better Business Bureau, where we can discuss your concerns in a confidential manner. Feedback from our customers is appreciated and helps us know where to improve. Thank you.
I got a letter saying I was pre-approved for $700 card, when I went on and tried to get it they said denied, I called to find out why and was told I had to many cards with them, I explained I had no cards with them, then the story changed to I applied to many times, they then went on to say if I gave them $59 right then I could have a $500 card- why would I do that when I was already "pre-approved for $700"? I asked them and the woman hung up on me. Sounds like a scam to me. P.S. I never did get approved by them but did by s... read more
Business response:
Hi Fenton, We are sorry to hear of the frustration you experienced. We have also received a formal complaint from you, through the BBB and will respond to your concerns in that manner. Thank you.
Frequently asked questions about First Premier Bank
How is First Premier Bank rated?
First Premier Bank has a 1.1 star rating with 109 reviews.
When is First Premier Bank open?
First Premier Bank is closed now. It will open tomorrow at 9:00 a.m.
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