This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
First Premier Bank
- Finance
- Sioux Falls, SD
About this business
Location details
3700 N Potsdam Ave, #200, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mom got a credit card offer in the mail from First Premier Bank. I read it over, and I can't believe this is even legal. It's definitely predatory lending! Card offers $700 credit limit, no rewards. 36% APR with a $79 annual fee AND an $8 monthly fee, which increases to $12 after the first year. If you are eligible and approved for a credit limit increase, a fee equal to 25% if the increased amount will be charged. I don't care how bad your credit is. This is the worst credit card offer I've ever seen.
Business response:
Hi Kate, First PREMIER Bank offers credit cards to individuals with less than perfect credit. The fees charged by First PREMIER Bank are in compliance with state and federal credit card laws and regulations. Our fees are clearly disclosed, and consumers have the information they need to decide if they'd like to apply.
I have had to close this account twice. Once in August 2018 and again in October 2018 which included 2 month's of fees. Crooked as the day is long. They served their purpose years ago when I needed them, but the refusal to waive the monthly fees after all those years and the insufferable 36% interest, was more than I could tolerate any longer. Beware when cancelling your account, they will leave it open for further $$$. My request for a search of "call recordings" from when I did cancel the first time were dismissed. Sioux E... read more
Business response:
Hi Valerie, We are sorry to hear that you had issues closing your account. First PREMIER Bank offers credit cards to individuals with less than perfect credit. The Fees, Rates, and Important Disclosures associated with our accounts are clearly communicated in the Terms and Conditions provided with each application. The fees charged by First PREMIER Bank are in compliance with state and federal credit card laws and regulations. If there is a balance at the time of closure, the customer is responsible to pay it. Some fees... read more
If I could get 0 stars I would. I had a 750.00 fraud charged on my account from a ******** store and a 10.00 charge from *************. This was back in March of this year. The account has been closed but they are still telling me I owe this money which I do not. The customer Service person Patty told me that they won't do anything until I send them a copy of my Social Security card. Really, first of all they have my social security number when the account was opened. I will not send them a copy of my SS card. So they can d... read more
Business response:
Hi Robin, We are sorry to hear to hear that you are disappointed with your credit card. Since we have received a formal complaint from you through the Better Business Bureau, we will be addressing your concerns through them directly. Please allow one week to receive our response. Thanks
My name is Elisa F. & I am a soon to be a former customer of First Premier Bank. A few months ago, I received an offer for a First Premier Bank secured credit card through my e-mail. I have been paying off my creditors and trying to rebuild my credit. I have applied for the secured credit card. I figured that with a secured credit card, it will also help me build up my credit score. A few days later, I was accepted. I was very excited to know that my application was excited and that with this secured credit card would help r... read more
Business response:
Hi Elisa, Thank you for sending in the requested information. Our Settlement Department will investigate and reach out to you upon completion. I apologize for the inconvenience that this has caused you.
Avoid this "company" (racketeering operation is probably a more accurate description) at all costs. I guarantee they will not build your credit with the exorbitant annual/monthly fees and interest rates. I am disputing them on my credit report as we speak because they are reporting a charged off account that I was only an authorized user on- it wasn't my account, I didn't open it, and I have no legal obligation to pay it. All of which I explained to them in writing, and which they indirectly verified when their verification ... read more
Business response:
Hi Andre, First PREMIER Bank offers credit cards to individuals with less than perfect credit. The Fees, Rates, and Important Disclosures associated with our accounts are clearly communicated in the Terms and Conditions provided with each application. The fees charged by First PREMIER Bank are in compliance with state and federal credit card laws and regulations. If you were listed as an authorized user, you are not responsible for the account. To have your name removed from the account, please call our Customer Service D... read more
I first opened a credit account with First Premier in 2008, attempting to build credit as a young adult. I closed the account in 2014, in going through my credit report I saw multiple late payments and it all came back to me. The scam that was First Premier, all the fees, all the charges, being unable to make automatic payments or payments online without jumping through hoops. I rarely used the card, would pay it off and then have so many fees, nonstop calls saying I owe them various amounts and am late paying. Late paying?!... read more
Business response:
Hi Rebecca, I regret that you had a poor experience with us. We would like to further assist you and review your account. Can you submit a formal complaint with the BBB? This way we can address your concerns in a confidential manner. Thank you.
I cancelled two credit cards with this bank. The next day, (today), they applied a monthly service charge which was not mentioned in the cancellation phone call. I verified the balances were paid, and at zero, with no payments owing.
I had a meeting last night with Sandy ********** from the Trust department to discuss the Trust I have that she handles. She is AWESOME!! She explained to my husband and I where we were at with our investment and what we should do so that we completely understood everything!! She also handles my brother's Trust and pays his bills, makes sure he has income to live on and reviews everything for him. I could not find a better bank to help us manager our finances and would recommend them to EVERYONE!! Thank you Sandy and First P... read more
After a LONG drawn out conversation, where the customer service rep did everything to try to talk me out of closing my account that had been inactive for months except for the monthly fees that I got tired of paying, he finally confirmed it was closed. NOW I received another bill for a charge that was apparently made on my account the same day it was closed. I called customer service, and after navigating the automated menu, finally got a live person on the phone. She was absolutely no help, I told her this was a bogus charg... read more
Business response:
Hi Robin, Our associates are expected to provide good service at all times. If you experienced anything less than this, we are sorry. Charges can be disputed within 60 days of the statement on which they appear. Dispute forms are provided on the back of each statement, even if you receive your statement online. If you are disputing a charge, please send correspondence as to what charge you are disputing and why you are disputing it. This information can be mailed to: **************************************************... read more
Frequently asked questions about First Premier Bank
How is First Premier Bank rated?
First Premier Bank has a 1.1 star rating with 109 reviews.
When is First Premier Bank open?
First Premier Bank is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com