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First Premier Bank
- Finance
- Sioux Falls, SD
About this business
Location details
3700 N Potsdam Ave, #200, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They've been reporting an account that was closed since 2003 and included in a 2012 bankruptcy far beyond the statute of limitations and refuse to remove it.
Business response:
Hi Stacy, We previously addressed these concerns in a confidential manner in December 2019. If you disagree with how your account is being reported, you may dispute the information directly with the consumer reporting agencies. Thank you.
Preying upon people with "less than perfect credit" with deceptive practices, hidden annual and monthly fees, is despicable and that is exactly what this bank does. I never used the card and it was never activated but I was billed nearly $100.00 before I even opened the envelope. I called to cancel the card (which was never used or activated) and it was nearly impossible to get a human on the phone (by First Premiere design of course). After endless prompts I was forced to go to ************ so I could locate a phone number ... read more
Business response:
Hi Chris, We are sorry to hear that the card was not what you had hoped it would be. First PREMIER Bank offers credit cards to individuals with less than perfect credit. The Fees, Rates, and Important Disclosures associated with our accounts are clearly communicated in the Terms and Conditions provided with each application. The fees charged by First PREMIER Bank follow state and federal credit card laws and regulations. We apologize if you had difficulty contacting us. Our Customer Service Department is available at ****... read more
This company is the WORST!!!!!!!! I have over $500 of fraud on my credit card and when I filed my dispute they informed me that my card was swiped and a PIN was never used. 4 days later I got a letter in the mail stating the charges are mine (which they aren't) because a PIN was used. I finally got a hold of 1 person after calling 7-8 times to get to the fraud department which is a joke to get to and she told me that both PIN and swipe come through on their end as the same so there is no way to tell. I have no filed the poli... read more
Business response:
Hi Tiffany, We apologize for the frustration you are experiencing. It is not unusual for you to have to provide additional/specific information, when disputing charges. If you have filed police report, please send that in. First PREMIER Bank Attn: Security Department ************************************** Your cooperation is appreciated.
This company is a SCAM, don't walk RUN from their services. Opened an account and made payments right after purchases in order to build credit faster and wouldn't you know it they SUSPENDED account because they needed proof of account information ( this is provided at the application stage...morons). They have held the funds in account for over 15 business days and said they mailed a letter requesting bank docs ( sent via fax to them over 13 business days). When I call their Customer service it's the same song and dance that... read more
Business response:
Hi Todd, We are sorry to hear of the issues you have had with your credit card account. While we understand this is frustrating, we sometimes request verification to prevent potentially fraudulent activity and loss. Thank you.
This so called credit card is a joke. We made a payment on 12/13/19. The agent stated that funds would be available on the 19th. And guess what... they're not. I called and spoke to 4 agents and no one stated that by the 19th they actually meant the 20th. And now I have to wait for my money. And when I spoke to Brittany she stated that they would be happy to release the account if we could call the bank to verify funds... isn't that the reason I waited till the 19th?
Business response:
Hi Victoria, Available credit created as a result of a payment may not be available for immediate use. We provide information regarding the payment verification process in the credit card contract and on the back of monthly statements. In the future, if you need immediate access to the available credit created from a payment, please consider one of the following payment types, which are considered guaranteed funds: â?¢ Debit card payments â?¢ ********* ExpressPayments â?¢ ************* Payments â?¢ Bank wires â?¢ **** paym... read more
This "company" is awful. They have all these fees that come out of no where and I closed my account bc of all the added fees and now I owe so much money, they keep piling up even though I closed my account. It's a never ending bill. DO NOT USE. Get a *********** credit card.
Business response:
Hi Amy, We are sorry to hear that the card was not what you had hoped it would be. First PREMIER Bank offers credit cards to individuals with less than perfect credit. The Fees, Rates, and Important Disclosures associated with our accounts are clearly communicated in the Terms and Conditions provided with each application. The fees charged by First PREMIER Bank follow state and federal credit card laws and regulations. Even though the account is closed, you are still responsible for monthly payments. Applicable fees and i... read more
I initially applied for this card to rebuild my credit to buy a house. So I paid all the crazy fees just so I could start rebuilding. I usually use the card and pay it off 2 weeks later. After my last payment in full I went to use the card and it was declined. I called the bank and they said it was suspended due to suspicious activity. However the woman on the phone would not give me a reason why they felt it was suspicious. So I called back and spoke with someone else who explained periodically they do verification checks a... read more
Business response:
Hi Robert, We are sorry to hear of the issues you have had with your credit card account. While we understand this is frustrating, we sometimes request verification to prevent potentially fraudulent activity and loss. If we can be of further assistance, please contact Customer Service at **************. Thank you.
This is worse than a con. This card will HURT your credit, not help you rebuild it.... unless you want to pay a lot of money. I paid an initial $29 fee and I guess missed the fine print about an annual AND monthly fee that only goes up after the first year (I honestly never saw any of this). When I received the card and saw all the fees I called to cancel it immediately but was told that if I did it would hurt my credit because now I would have an account with less than a month averaged in with my other credit cards and woul... read more
Business response:
Hi Jackie, We are sorry to hear that the card was not what you had hoped it would be. We also received a complaint from you through the Better Business Bureau and will respond to your concerns there. Thank you.
Scam company. I had 1 return payment because i changed banks. I make a payment on 12/2/19 with my new bank info, and on 12/4/19 they closed my account saying i had too many return payments, I guess 1 return payment is too many for them. Charge my account off...I DONT CARE, AND THEY CAN TAKE MY CARD ***************************!!
Business response:
Hi Keith, We apologize if our credit card is not what you hoped it would be. If we can be of further assistance or help to explain your account situation, please contact our Customer Service Department at **************. Business hours are Monday-Friday 7:00 a.m. to 9:00 p.m. and Saturday 8:00 a.m. to 4:30 p.m. Central Time.
Frequently asked questions about First Premier Bank
How is First Premier Bank rated?
First Premier Bank has a 1.1 star rating with 109 reviews.
When is First Premier Bank open?
First Premier Bank is closed now. It will open tomorrow at 9:00 a.m.
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