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First Premier Bank
- Finance
- Sioux Falls, SD
About this business
Location details
3700 N Potsdam Ave, #200, Sioux Falls, SD, 57104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I finally pulled my credit report and there are 2 accounts on there from First Premier. I've sent multiple letters to First Premier to validate the debt on my credit report. I've yet to get a response and these letters have been sent over 2 months ago.
Business response:
Hi Daniel, If you would like to discuss the validity of the accounts, please call us at **************. You can also submit your request in writing and send it to the following address: First PREMIER Bank ************************************** We hope this information is helpful.
I have received three pre-approved offer and upon applying they declined. effecting my credit reports with hard enquiries I don't recommend this card. There yearly and monthly fee are unbelievably high. I feel I have been scammed. They have no live agent to discuss new application issues.
Business response:
First PREMIER Bank's objective is to provide access to credit for those who need it most. We understand our cards do not fit everyone's financial situation. Our fees are straightforward and clearly disclosed to all consumers. We apologize if you had any trouble contacting us, our Customer Service team can be reached at **************. Business hours are Monday-Friday 7:00 a.m. to 9:00 p.m. and Saturday 8:00 a.m. to 4:30 p.m. Central Time.
My husband applied for a First Premier cc and was approved. He applied for the card to establish credit. I make ALL PAYMENTS on all of our credit accounts and used 2 different banks to do so. My husband tried using his card on 1/6/21 and was advised the card was suspended due to "FRAUDULENT ACTIVITY" Initially he believed someone tried to take money from his card but was advised he was being investigated for MAKING PAYMENTS TO THE CARD FROM 2 DIFFERENT BANK ACCOUNTS!!!!!!! We have several credit cards and have NEVER heard of... read more
Business response:
Hi Paula, We are sorry to hear about your frustrations. When multiple accounts are being used, we sometimes need to request verification to ensure no fraudulent activity is occurring. Since the requested documentation has already been sent, we ask that you allow one week for us to review. We appreciate your patience. Thank you.
They absolutely horrible as they took my money from my account days have gone by and they tell me they have a five minute per call limit that's all they can do to help you so after 5 minutes they say we're sorry for this but we have to hang up they have my 300.00 stuck in limbo and no one can help me only choice I have at this point is to dispute it I guess
Business response:
Hi Chris, We are sorry to hear of your frustrations. For future payments, you can use the following options to avoid a payment hold: â?¢ Debit card payments at ************** (at no charge) â?¢ RPPS payments (online bill pay service) â?¢ ACI payments â?¢ Cash payment centers (************************) Our associates are expected to provide excellent service at all times. We apologize if you did not receive this when you called in.
I'd give them no star if it were possible. Save yourself the stress and do not do business with this credit card company. They are liars and cheats. If you find yourself in a financial bind and need a debt consolidation company, First Premier will NOT work with them on your behalf. They will accept an agreed upon total payment and then continue to harass you for either the same amount or more. They will talk over you when you call to question and argue that the amount they say is what is due. They will continue to report tha... read more
Business response:
Hi Helen, We are sorry to hear that the card was not what you had hoped it would be. First PREMIER Bank offers credit cards to individuals with less than perfect credit. The Fees, Rates, and Important Disclosures associated with our accounts are clearly communicated in the Terms and Conditions provided with each application. The fees charged by First PREMIER Bank follow state and federal credit card laws and regulations. Our associates are expected to provide excellent service at all times. We apologize if you did not rec... read more
I have been reaching out to them for almost a month to receive a payment extension. BEWARE- they will lie and say they can't do that for you because they aren't the lender, that ********* is and that is the way it has always been the last 8 years he has been there. What is very unprofessional is the lack of consideration for their customers especially the ones who are going through COVID and in lock down in Minnesota. Not one time did I get a "I am sorry to hear that mam" or any lack of human empathy. Today I am going to be ... read more
These people are liars and racist. They lied to me on the date that my credit would be reported. And I make it my business to keep my balance under %30 before the monthly balance are sent to the credit reports. The customer service rep lied and told me two days before prior to two days of the call. Then when you call them they are very nonchalant and racist. They don't care! Don't do business with these liars. They are purposely trying to mess up people of color credit.
Business response:
Hi April, We are sorry to hear you had a negative experience. First PREMIER Bank's procedures and policies are consistent for all cardholders. We report the details of your account to the consumer reporting agencies at the time your account statement generates. Please allow adequate time for new information to update.
I have a loan through them on a camper. Every three months, when my insurance re-news, I get a notice that First Premier hasn't received it and that they are going to charge me their own insurance. I call my Insurance company, whom I have had much longer than this loan and have had other vehicles with loans against them that never have this problem, and they insist they are sending it correctly. The people at First Premier won't even look into why they aren't getting it, they just insist its my insurance's fault. It is so an... read more
Business response:
While we recognize you are frustrated over the notices you receive from First PREMIER Bank, your statement that we refuse to look into the matter is not true. We have, on multiple occasions, worked with you to explain the situation. As you know, the issue you raise is caused by the timing of when we receive your insurance carrier's notice and when we send out the reminder to you. As long as you know your personal insurance coverage has been renewed, we have explained that you can disregard our notice.
If I could rate no stars I would. This company has taken advantage of the covid-19 financial loss of families. They claim to help by putting your account on pause. But they fail to tell you that they continue to collect late fees and interest. For their own benefits. Absolutely disgusting. While hard work Americans are trying to put food on the table,and keep roofs over the heads of their families, this company is preying on them. I would advise anyone to run as far away from this company as possible.
Business response:
Hi Amanda, We are sorry to hear of your disappointment. While enrolled in our Coronavirus Relief Program, you are able to skip your payment and no late fees are billed, but internal fees bill as normal. If you'd like to further discuss, please call us at **************. We know this is a difficult time and hope that you stay safe and healthy.
Frequently asked questions about First Premier Bank
How is First Premier Bank rated?
First Premier Bank has a 1.1 star rating with 109 reviews.
When is First Premier Bank open?
First Premier Bank is closed now. It will open at 9:00 a.m.
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