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First Choice Emergency Room
- Emergency Medicine
- Austin, TX
About this business
First Choice Emergency Room is the nation's leading network of independent freestanding emergency rooms; it is both the largest and the oldest. We are revolutionizing the delivery of emergency medical services for adult and pediatric emergencies by offering patients convenient, neighborhood access to emergency medical care. First Choice Emergency Room facilities are innovative, freestanding, and fully equipped emergency rooms with a complete radiology suite of diagnostic technology (CT scanner, Ultrasound, and Digital X-ray)... read more
Location details
10407 Jollyville Rd, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not go here. I took my son here for a sore throat - the doctor saw us for 10 mins and did a strep test - they charged us 1337.17 for a facility charge and 668.00 for the doctor consultation - do not go here - go to any hospital or a doctor clinic or a cvs This is price gouging - and taking advantage of people’s illness.
Business response:
Hi Violet - I'm sorry to hear about your experience. I would like to have someone on the customer care team here review this and follow up with you. Please email me at ReviewSupport@adhc.com with the date of service, patient name, and the best contact phone number. Also, please include the location (Austin Arboretum) and copy/paste your review from above into the email. Thank you for your feedback.
the staff was great and they handled everything very professionally, but trying to pay the bill is probably the worst experience ever. I am trying to make payments and nobody picks up! I somehow owe 3K and it is just going to keep getting more expensive cause I can't pay it all at once and nobody is talking to me!!! this is getting out of hand T.T I feel like I should have just suffered with my major chest pains instead of going to this place :(
Compassionate Care - The two words I would use to describe this amazing facility. I walked in last night in somewhat of a panic because I couldn't breathe (how bout those Austin allergies?...). They took me in right away and took care of everything in a highly professional and caring, compassionate way. I will always return to First Choice Emergency Room for my ER needs and highly recommend these kind folks to my fellow Austinites, wherever your location in Austin may be.
Very attentive. Listened to all my concerns and previous symptoms. Helped me in kickstarting my recovery of a lingering stomach virus with IV fluids and medicine for the nausea. Definitely recommend the staff. I also received a follow up call to see how I was doing and if I had any other questions. Wonderful staff.
First time in an ER in over 15 years, they were wonderful! took me back straight away and answered all my questions, the physician (Schwechten) was very thorough and took the time to go over all my care with me and what to expect in the next few days. the RN Linda was so sweet and extremely competent with her care, the radiology tech (cannot remember his name) was very patient with me and made sure I was comfortable for my scans. got a follow-up phone call today and was reassured by the day shift doc. I fervently hope that I... read more
We visited First Choice Arboretum on a Sunday night While visiting Austin because my wife was in pain And very sick. We were seen in a few minutes and the team was very helpful from the time we entered the door. Cary got us set up and then checked on us several times during our visit. My wife needed several tests including blood test, X-ray, cat scan , and ultrasound. Eric handled all but the ultrasound and was fast and efficient with all of them. Bob was our nurse and he was very good as well Handling things quickly while a... read more
The prices charged and the biling department practices of First Choice Emergency are reprehensible. First Choice charged more than $4,000 for a 45 minute visit that consisted of an ex-ray of a pinkie toe. After receiving approximately $2,000 from two insurance companies, First CHoice was advised that because it was a participating provider with Blue Cross/Blue Shield no other further charges could be assessed. Neverthelss, First Choice continued to harrass us by sending us bills and then it referred the matter to a debt coll... read more
Horrible...they charged me $3k for a small mosquito bite rash. They placed me at a level 4. Level 5 is like...you're one step away from the grave. I disputed and they came back with the same crap...level 4. I walked in, got a steroid shot and left with a prescription...Yup.. $3000.
Business response:
Hi Madison - I'm sorry to hear about your experience. I would like to have someone on the customer care team here review this and follow up with you. Please email me at ReviewSupport@adhc.com with the date of service, patient name, and the best contact phone number. Also, please include the location (Austin Arboretum) and copy/paste your review from above if you don't mind. Thank you for your feedback.
Frequently asked questions about First Choice Emergency Room
How is First Choice Emergency Room rated?
First Choice Emergency Room has a 4.5 star rating with 551 reviews.
When is First Choice Emergency Room open?
First Choice Emergency Room is closed now. It will open on Monday at 9:00 a.m.
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