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Fire & Ice Heating & A/c
- Contractors
- Portland, OR
About this business
Specialties Fire & Ice Heating & AC is a family owned and operated Specialty Residential HVAC Contractor. We Service Northern Oregon and Southern Washington, Specializing in Repair and New Installation of all makes and models of HVAC Equipment. We pride ourselves on efficiency, honesty and professionalism and our highly trained and knowledgeable team of installers and technicians will provide you the best solutions to meet your comfort needs. Our Services Include Furnace Repair, Heat Pump Repair, AC Repair Gas Piping, Ventil... read more
Location details
11124 North East Halsey Street Suite 507, Ste 507, Portland, OR, 97220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was given a price for work to be done and then they decided that I would need to pay more plus another service call. They even had me doing the work. Would not recommend. Highly dissatisfied
Horrible! Guys had no tools and used my tools and charged me $159 dollars for 10 minutes. He did fix it but ... wow! never again
Business response:
159.00 is our service call, the fact that we could fix it without any parts and got it fixed he should be relieved that it wasn't any parts and he didn't have to pay any labor or parts and that we fixed it in 20 mins and not 4 hours; also within the 30 min diagnostic because the service call is 159.00 at the door and the 1st 1/2 hour diagnostic is at the house is standard with every HVAC company, because if it had gone any longer there would have been labor charge of 159.00 per hour for the work, also we fixed the ... read more
Business response:
Thank you Jennifer for trusting us with your home heating/cooling.
The heater was working without any problems. I hired Fire and Ice to do a cleaning and an inspection. The technician used a fiberoptic scope to look inside the furnace and found a small crack in one of the heat exchangers. I don't know if using a scope is standard practice when inspecting furnaces. It is a great way to see if there is any rust or if there are any cracks in the interior of the furnace. But I don't know if it's a standard practice to use the fiberoptic scope. When the tech saw the crack he said there was no se... read more
Business response:
we at Fire n Ice have to err on the side of caution, too; because like the gas industry as a whole we want to maintain our reputation or not causing tragic natural gas tragedies. Such a policy is sometimes tough on the home owner, but it should be viewed as tough love, because we don't want anything bad to happen to our clients.
On time and professional technician. Very quick to respond to service request and appointment was made for only 2 days after initial contact (with holiday in the middle).
prompt, curteous, finished faster than anticipated. overall thumbs up
Came right on time, did the winter prep work needed and gave me good advice and information. Just what I needed.
They came out promptly and within 20 mins. found the broken part and replaced it!
came the same day, right on time
Frequently asked questions about Fire & Ice Heating & A/c
How is Fire & Ice Heating & A/c rated?
Fire & Ice Heating & A/c has a 4.1 star rating with 350 reviews.
When is Fire & Ice Heating & A/c open?
Fire & Ice Heating & A/c is closed now. It will open on Monday at 8:00 a.m.
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