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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I received excellent Customer Service from ED today. He enlightened me concerning my options with ease.
Business response:
Thank you for the 5 star review, Rosemarie! We're so happy to hear that Ed was able to help you understand your RTX membership and we hope you'll be booking a vacation soon!
Business response:
Mr. Mercer, Thank you for your excellent rating! We certainly appreciate it. We would love to know which who you worked with that earned this rating, do you remember which representative it was? Once we know, we will be able to give them credit for a job well done.
With a lot of effort and conversation you may be able to schedule a useful place and time for your vacation. But mostly you will discover that their advertised "deals" are not available for your desire. No availability is common. A case in point is an e-mailed advert sent out on Nov 22, 2017 advertising last minute get-aways for the whole week, saying that "even if you cannot stay the whole week this is a great deal." There was no availability at any of their listed resorts during the travel period. We were booked, and then ... read more
Business response:
Thank you for your post, Mr. Hall. We understand your concerns, and please note that Resort Travel & Exchange was not conceived until 2012, so we cannot speak on behalf of your concerns from 2002. We always try our very best to accommodate based upon availability. While last minute deals and getaways are a great cost savings option, these do book quickly and change often. We encourage member's to check often for the most up to date availability on getaways and last minute deals! We encourage you to contact a travel represent... read more
I was assisted by a travel expert by the name of Western(Wes). Excellent customer service skills. An ultimate professional.
Business response:
Ms. Rogers, It's great to hear about the customer service you received from Western! We will certainly pass along the good words!
Ed was so helpful today, not to mention very patient with me as I had multiple questions for him and had to put HIM on hold! In the end, Ed got me and my family where we want be the one week of the year that works best for us. Thanks Ed at RTX!
Business response:
Ms. Markley Cutler, Thank you so much for your review! We love to hear about our representatives helping members get on vacation! We will be happy to pass on the good words to Ed's supervisor.
Just joined and called Customer Service to get some final details. Ed was great in answering my questions and giving me some pointers. Looking forward to taking much more travel...!
Business response:
Mr. Cordova, We are certainly happy to hear that you joined the RTX family and that Ed was able to assist you! We will be sure to give him kudos!
Business response:
Thank you so much for this wonderful review!
Ed was extremely helpful and polite guiding me through the process of setting up my account and navigating the web site. Thanks so much.
Business response:
Ms. O'Rourke, Thank you for your feedback about Ed! We will be sure to give him credit for a job well done!
ED Thank you very much for your help and clarification of my question. Appreciate your Cordiality and patient. Sincerely Carlos Martin
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is open now. It will close at 5:30 p.m.
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