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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
This company and the people are amazing. I called in to activate my account and the gentleman “Eddie or Ed” was nothing short of fabulous. He was helpful, excited about his company, and informative. I was excited for my membership and Eddie enthusiasm just pumped me up. I am excited to begin a long membership
Business response:
Ms. Marthaler, Thank you so much for taking the time to share the customer service experience you had with Ed! We certainly appreciate your feedback and we will be happy to give Ed credit for a job well done!
Ed was very helpful. Walked me thru everything with ease. Excellent service with no rush at all! Thank you Ed!
Business response:
Ms. Presner, It's wonderful to hear how Ed was able to assist you! We love to hear about our representatives helping members and we will be sure to pass on the good words!
I spoke with Ed this morning and had an awesome experience nailing down a number of things for family vacation this year. Thanks Ed! So efficient, so informative!!!
Business response:
Ms. Stilwell, Thank you so much for this wonderful review about Ed! We are certainly happy to hear he was able to assist with your vacation planning and we will give him kudos for a job well done!
Business response:
Ms. Henderson, Thank you for your excellent rating! We certainly appreciate it. We would love to know which who you worked with that earned this rating, do you remember which representative it was? Once we know, we will be able to give them credit for a job well done.
Business response:
Thank you for your excellent rating! We certainly appreciate it. We would love to know which who you worked with that earned this rating, do you remember which representative it was? Once we know, we will be able to give them credit for a job well done.
Ed was fabulous. Really explained my options, did some complicated math for me to help me make the right decisions, and was very courteous. Together we got a lot done in a relatively short amount of time! Ed is the reason I chose to stick with RTX, a company my son joined for me a few years ago. I thought about going with a new company or back to RCI, but I never had a service experience with either of them as I had with Ed this morning!
Business response:
Ms. Zenner Martin, We are so pleased to hear about the customer service experience you had with Ed! We greatly appreciate your feedback and we will be happy to give him kudos for assisting you!
I was trying to book my daughter's honeymoon through my time share company and was struggling to get the dates I needed. RTX and Ed helped me get the dates I needed and a better resort for less points!!!!! Ed was very helpful, kind, and professional! I am so impressed with the service I received today! In a world of poor customer service, RTX and Ed prove that excellent customer service is still a reality! Thank you!!!
Business response:
Ms. Baird Reeves, That is absolutely wonderful to hear about the experience you had with both Ed and RTX! We certainly value helping our members get the most out of their membership! We will definitely give him credit for a job well done.
I spoke with ZACK with many questions as a new member. He was the best, clear and concise, professional and kind. I am excited and looking forward to planning future trips with this excellent support from RTX personal. Thank ypu, Zack.
Business response:
Ms. Norton, That's so great to hear how Zack was able to answer your questions! We love to hear about our representatives helping members and we will be sure to pass on the good words to his supervisor!
Ed was a big help this morning I wasn’t able to get into my account And he walked me threw it Thank u Ed
Business response:
Ms. Tankersley Means, We are happy to hear that Ed was able to help get you into your account! We will be sure to give him kudos for assisting you!
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is open now. It will close at 5:30 p.m.
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