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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Since we really did not understand how our membership works we decided to call and have someone walk thru the process with us. Ed was very helpful and patient as he showed us thru the different items on the RTX website. We are looking forward to traveling and enjoying the things we can do thru RTX with our familyand friends.
Business response:
Thank you for taking the time to share the customer service experience you had with Ed! We certainly value helping our members get the most out of their membership! We will definitely give him credit for a job well done.
I've been very frustrated with our timeshare and Ms. Shirley did an amazing job of walking me through the RTX exchange.
Business response:
Ms. Anderson Parson, We are pleased to hear that Shirley was able to assist you with your exchange! Thank you for sharing!
Talked to Shirley and she was great, she took care of all our need in a courteous and professional manner. Thank you Shirley !!!
Business response:
Mr. Fisher, Thank you so much for these kind words about Shirley! We will certainly give her kudos for a job well done!
This was our first experience booking a trip. Zac was very polite and helpful.
Sherry was so helpful!!! Gave me lots of great information!
Business response:
Ms. Kimple Penney, That's wonderful to hear how helpful Sherry was to you! We will be happy to give her kudos!
I wanted to use my Festiva timeshare for the first time. I went online and searched and was confused what to do next. I am not too computer savvy! So I called the number listed and was given a call back a short time later. Zach returned my call and explained how to travel the website. I now am able to check out my destinations online and see how they are rated on the Facebook site. Thanks a lot Zach! He was very kind and patient with me.
Business response:
Ms. Langkamp, We are so pleased to hear how Zach was able to assist with the website! Thank you for sharing and we will be sure to give him kudos for assisting you!
Zac was very helpful today in making exchanges and making a reservation. Thank you very much, Zac. I will be sure to ask for you in the future!!!
Business response:
Ms. Torrance Thompson, Thank you so much for this feedback about Zac! We love to hear about our representatives helping members get on vacation! We will be sure to pass on the good words to Zac's supervisor.
Shirley was a great help. Ask for her to help guide you through the site.
Business response:
Ms. Malone, That's so wonderful to hear! Thank you for taking the time to share the experience you had with Shirley! We will be sure to pass along the good words.
New to RTX travel and excited to begin using! Had the pleasure of speaking with Daniel today to update our membership, he was very polite and knowledgeable. So far so good �
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is open now. It will close at 5:30 p.m.
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