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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Josh..was wonderful. I called today because my reservation for today couldn't be located yesterday. My hubby and I are celebrating our 10th wedding anniversary as of 8/11/17 and we decided to spend a week at the White Oak Lodge and Resorts. When I was told our information couldn't be located. My stomach dropped. Well I spoke to Josh a few minutes ago and he located our reservation and sent me the confirmation by email. My nerves are calm and I'm excited again. We have never been to the mountains and I'm glad we get to experi... read more
Business response:
Ms. Brantley, We are so pleased to hear how Josh was able to assist you with your reservation! We will be happy to give him credit for a job well done!
I called RTX this morning and talked with Shirley. It was my first time to use this service and Shirley was excellent at telling me how RTX works. She tried to find us a place along the golf coast at Christmas and asked if we needed anything special (we can't do steps). Nothing available but offered a special search and told me how it works. She helped me reset my password so I could get into the web site. She was very, very helpful and I will ask for her again. Thanks, Shirley, you made my day!!
Business response:
Ms. Evers, Thank you so much for taking the time to share the customer service experience you had with Shirley! We love to hear about our representatives helping members! We will be sure to pass on the good words to her supervisor.
Ed was very helpful for me today thank you. I'm still learning how this all works
Business response:
Ms. Pepin, Thank you for this feedback about Ed! We will be sure to give him credit for assisting you!
I phoned RTX today about a reservation and Shirley was very helpful & my reservation was made very quickly. Thank you Shirley.
Business response:
Ms. Constantineau, That is so wonderful to hear! Our goal is to get our members on vacation and we will be happy to give Shirley kudos for assisting you!
Talked with representative named Ed today. He was very helpful and knowledgeable regarding my account. He also gave me some extra valuable info on deposit deadline dates for RTX. Ed took care of all my concerns and questions. Very satisfied!!!!
Business response:
Ms. Winslow, Thank you so much for this feedback about Ed! We love to hear about our representatives helping members! We will be sure to pass on the good words to his supervisor.
I wish to thank ED who gave great service. I was having a problem with the web site, gave a call to customer service, he anwsed and was able to help me out thank you Ed.
Business response:
Ms. Dorsey Massie, We are certainly pleased to hear that Ed was able to help resolve your problem with the website! We will be happy to give him credit for a job well done!
Thank you Ed for great customer service ,I really appreciate your patience and time.. Not to mention your understanding of my computer skills thanks very much you where excellent.
Business response:
Ms. Martin, Thank you so much for this feedback about Ed! We love to hear about our representatives helping members and we will certainly give him kudos!
Mr. Ed was very nice, he explained to me all I needed to know. The service was very fast and efficient. Thanks.
Business response:
Ms. Gonzalez, That's wonderful to hear about the assistance you received from Ed! Thank you for sharing and we will be sure to pass along your comments!
We had a great phone experience with Josh from RTX. He took his time with the answers to all of our questions. We asked a lot of questions. Thank you Josh for being so informative and helpful.
Business response:
Mr. Hudacek, It's great to hear that Josh was able to assist you in answering your questions! We appreciate your feedback, thank you!
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is open now. It will close at 5:30 p.m.
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