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Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
We think very highly of RTX. We can't say enough about Zach. He was wonderful helping us. He was very knowledgeable and had the patience of a saint. You are very fortunate to have this man on staff!
Business response:
Ms. Thompson, We are so pleased to hear about your experience with Zach! We will certainly pass along your kind comments!
Ed was very patient with all my questions and gave me complete answers. Since this was my first real experience with RTX, I was confused and slow to understand some of what he was saying. Thank you, Ed, for being so kind and for sticking with me until I could figure it all out. Customer service reps like you make your company work and make consumers willing to accept your services. Thanks again.
Business response:
Ms. Baker, It's great to hear about the customer service experience you had with Ed! We will certainly give him kudos for a job well done!
Zachary was wonderfully helpful. This was my first time using our exchange and I was not at all sure how it worked. Zachary explained everything.
Business response:
Ms. McBride, Thank you so much for your feedback! We love to hear about our representatives helping members! We will be sure to pass on the good words to Zachary's supervisor.
Thank you Josh for your patience searching with me today for a trip. You kept a positive attitude the whole time (depite my lousy signal :) I very much appreciate it .
Business response:
Ms. Carlson, Thank you so much for your comments about Josh! We will be sure to pass along the good words!
I had the privilege and pleasure of speaking with Ed this morning about a reservation. He was so nice and took time to explain everything to me so I could understand fully about my reservations. He checked to get reservations that I would be happy with and had to repeat information several times which he did without hesitation. Wonderful experience with a great guy.
Business response:
Thank you for taking the time to share the customer service experience you had with Ed! We will certainly give him kudos for assisting you!
I talked to Ed today and he was so so nice and very helpful. He definitely deserves five stars. Thank you Ed for your help. Beverly
Business response:
Ms. Wood, Thank you so much for this feedback about Ed! We will be happy to give him credit for a job well done!
I called with a few questions and Zachary answered all of them and helped me out greatly. Would deal with him again if I needed help.
Business response:
Mr. Bono, It's great to hear that Zachary was able to answer all your questions! We will certainly pass along your kind comments!
Ed did a great job booking our vacation! We like going on vacation
Business response:
Mr. Walker, That's so wonderful to hear that Ed was able to assist you in booking your vacation! Our goal is to get our members on vacation! We will certainly give Ed kudos!
Worked with Josh who was very helpful as I had many questions. I appreciated his professional demeanor and the fact that I did not get the sense I was not burdening him to do his job. My booking experience was a pleasant and refreshing change from the normal non speaking English encounters that seem to have taken over the customer service industry. Excimpliry !! excimpliry!!
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is open now. It will close at 5:30 p.m.
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