This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Festiva Resorts
- Hospitality
- Asheville, NC
About this business
Location details
521 College St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
RTX SUCKS!! They got me to exchange my prime week on the beach with the promise of giving me 2 weeks to use anywhere and guess what, nothing is available. I have been searching their site for 6 months and guess what, nothing is available anywhere near the beach. I have even search 12 mos out. This company Cons people into giving up their vacation and charges them so much extra to use what they” traded you for”! I will probably have to pay the fee to rejoin next year to try to use what they “gave me”!! Bottom Line, THESE PEOP... read more
Business response:
Ms. James Stork, Thank you for sharing your concerns, we always appreciate customer feedback. We apologize for any issues that have made you unhappy with our company. In order to best assist you with your concerns, could you please provide your member ID or e-mail address associated with your account via private message? After we are able to locate your account we will be better able to help.
RecommendedReasonable and efficient.no booking problems room is ready waiting for you if you choose a not so many stars room they will tell you.
Ed, a customer service rep, was so kind and helpful in securing us a location! Thanks for professionalism, but personal touch!!
Business response:
Ms. McLamb, Thank you so much for your feedback about Ed! We love to hear about our representatives helping members! We will be sure to pass on the good words.
DO NOT PURCHASE THIS PACKAGE!!! I wasted a total of $7,295. I wouldn't have even spent $1,000 on this membership because it's bogus. I was promised amazing things but when I look at vacation options 1/2 the time hotels .com has the same hotel cheaper! I seriously regret my decision on buying this. Plus the loan they give you is outrageous. The interest is 16.9%! Plus I was promised 20,000 reward credits! Have I seen those uploaded to my account? You bet not. If you are approached by Voyages by RTX about a membership RUN AWAY... read more
Business response:
Ms. Barry, Thank you for sharing your concerns, we always appreciate customer feedback. It is unfortunate to hear about the experiences that you have encountered and we apologize for any issues that have made you unhappy with our company. In order to best assist you with your concerns, could you please provide your member ID or e-mail address associated with your account via private message? After we are able to locate your account we will be better able to help.
I spoke with Zach today. He was super helpful with depositing my reservations and making recommendations.
Business response:
Ms. Kolde Clarin, It's wonderful to hear that Zach was able to assist your deposit and was able to provide recommendations! We will be happy to give him kudos for a job well done!
Ryan Gibson did a great job going over the benefits.
Business response:
Ms. Penn, Thank you so much for your feedback about Ryan! We love to hear about our representatives helping members. We will be sure to pass on the good words!
Business response:
Mr. Hughes, Thank you for your excellent rating! We certainly appreciate it. We would love to know which who you worked with that earned this rating, do you remember which representative it was? Once we know, we will be able to give them credit for a job well done.
I had the pleasure of speaking with Ms. Yunanda. She was so insightful and a great pleasure to speak with. She was able to address all of my questions and concerns. Ms. Yunanda exemplified extraordinary customer service. She is definitely one to be commended on doing such a fine job. Her patience with me never seemed to run out. I now have a much better understanding of the travel process. I can't thank her enough. Thanks again Ms. Yunanda. You are truly awesome.
Business response:
Mr. Guillory, Thank you so much for your feedback about Yunanda! We love to hear about our representatives helping members. We will be sure to pass on the good words to her supervisor.
Booked a cruise for 13 people and found it cheaper 1 day later, only to be told their price guarantee did not apply to cruises. Lady on the phone was beyond rude too! Very remorseful that we upgraded! This was our first family vacation and experience trying to book anything and it was a horrible experience
Frequently asked questions about Festiva Resorts
How is Festiva Resorts rated?
Festiva Resorts has a 4.8 star rating with 747 reviews.
When is Festiva Resorts open?
Festiva Resorts is open now. It will close at 5:30 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com