EyeMed Vision Care

Jenna P 

on BBB

a year ago

CROOKED & INCOMPETENT Per my insurance through **** HEALTH which has a contract with EYEMED i have coverage for either my eye exam for glasses or contact lenses.. i had a contact eye exam long story short i ended up paying 47.33 but per my EYEMED Vision coverage it doesn't cover contact eye exam but its listed not only in the patient book, but the manager Jabig and ******** **** printed out the same information that's in the book out of the system,, so i call my insurance ****health and they refer me to EYEMED the first pers... read more

Patricia F 

on BBB

a year ago

Don't do it. Find another Eye Insurance company. They are HORRIBLE with customer service. It is impossible to speak to a real service rep (do they even exist?) I wish i could give them 0 stars. 

BINA P 

on BBB

a year ago

eyeMed is just not reimbursing money as per claim. In my policy, every year we were supposed to get $ 250 each (for my husband and myself) for eye glass, examination and lenses. But when we submitted out of network claim, they submitted only $ 97 and kept $ 153 for themselves even though they collect premium to pay for the benefits. They make rules that only help themselves and based on those rules they deny the claim or pay minimum amount and kept most of money for themselves. Is there any government agency looking into thi... read more

Tony d 

on BBB

a year ago

They are a joke!! I have absolutely nothing good to say about this company. They are totally worthless. My wife and myself spent over $1800 for our glasses. They denied my wife and gave me $90.00 back. They told said i was out of network. But the Doctor is in network. once i question there decision. They then told me that the doctor had to file the claim. But being that i turn the paperwork in i was consider out of network. I will never use this insurance again. NEVER!! DONT GET THIS CRAP!!! Why should anyone pay all year fo... read more

Morgan G 

on BBB

a year ago

Eyemed apparently only makes money by denyingclaims. Two years ago, Eyemed denied my claim because one of my dependents had used the benefit to get an eye exam, and to purchase contacts. When I filed a claim for my benefit, Eyemed refused the claim because my daughter's claim was apparently filed under my name. Here we are 2 years later and I'm experiencing the same issue. My daughter didn't receive another eye exam; however, she purchased contacts under her existing exam (different year). Before going for my own exam, I tho... read more

Michael M 

on BBB

a year ago

If I could leave negative stars I would. I was covered with them for a few years, last pair of glasses purchased while covered by Eyemed the coating started coming off. When I called they said my coverage was terminated. I got married and went with my spouse's insurance. They told me there is no warranty and to go to the provider, which was not helpful either. Then the agent I was chatting with just ended the chat. You can't find a number to call them either, it's like they already know they are horrible and they don't want ... read more

Stella W 

on BBB

a year ago

This is a terrible company to do business with. They denied my claim saying it wasn't legible! And I refiled and they denied because progressive lens aren't "covered", although they have paid for them before. I am 73, have serious eye disease and I am still giving this insurance up-it's lousy. 

Guadalupe B 

on BBB

a year ago

This is my first time with Eyemed. It is absolutely the worst insurance ever! The customer service should be ashamed of themselves. I've tried to work with them and it has been 4 months with no resolution. Bottom line they are the worst! 

Greg R 

on BBB

a year ago

They will not reimburse if you use an out of network provider even though they provide directions for getting reimbursed for out of network provider. I used ***** ******for my glass frames and EyeMed refused to pay. They also don't use ******. They are shills for the limited number of providers that they have under contract. What good are they?