EyeMed Vision Care

polly h 

on BBB

9 months ago

i have had it with ******and eyemed. i have called 4 times since yesterday to get a list of the providers that are covered by my plan. after all these calls and going through a long automated system system. now after begging for a list i am told on the 4th call that my email does not seem to be working. i have had the same email forever. i believe nothing i am told, they do not do what they say they will do. 

Rita L 

on BBB

10 months ago

Something SEEMS off at EYEMED. The Company’s favorite providers seem to over charging customers big time. I.e. When using my ***** vision plan, Pearle Vision, an Eyemed provider charges $385 for progressive lenses with anti glare feature. I can get the same at ******for $130!!! My ***** vision plan cover $250 per year, BUT it doesn’t refund anything unless I use Eyemed’s favorites IN NETWORK. ********* CAREFUL! 

Christo S 

on BBB

11 months ago

The health insurance offered by EyeMed for vision is really quite appalling. Despite submitting claims both in the mail (hard copies) as well as online, they say that they have not received the claims. How can that be? Do they lose them? Is their email inbox not reliable. I've had to repeat the process three times now and still no luck. Employers who care for their employees' health and wellbeing should not use EyeMed. 

Earlaine W 

on BBB

11 months ago

I would give negative stars if I could. Unfortunately my Vision insurance is run through this company and despite being approved for an out of network claim I was not sent my reimbursement timely or notified of an issue to deliver. Come to find out they "have the wrong address" well actually they are missing half of it but my administration and other insurances that I signed for all at the same time have it correct! They refuse to update my information and my administration even called and they refused even though they told ... read more

Rachel T 

on BBB

11 months ago

Customer service doesn't even respond to emails regarding my account and resetting my password. If I could give 0 stars, I would. I need new glasses!! I have been paying this insurance for years and have never been able to log into an account. 

John B 

on BBB

a year ago

I went to an in network provider for Eyemed for an eye exam, which should have been $0 copay. Instead I was billed by the provider $170 out of pocket. When i submitted the claim to Eyemed, they only paid $40, initially claiming the provider was out of network. When I spoke to them they agreed the provider was in network, but then claimed it was a "medical" eye exam which they do not cover. What a bunch of **. So basically they refused to cover an eye exam from one of their own network providers. Very disappointed in Eyemed. 

Stephanie S 

on BBB

a year ago

I went to an EyeMed preferred provider to get a routine exam. During the exam, they discovered that I am in the beginning stages of cataracts. BECAUSE they discovered a "medical condition," EyeMed will not cover the cost of the ROUTINE exam. What is the purpose of an exam if not to check the health of your eyes? TOTAL WASTE OF MONEY. I get zero benefit for my monthly premium. Garbage excuse. An EXAM is an EXAM. The findings are irrelevant. 

Claud B 

on BBB

a year ago

Absolutely awful!!!! They had my information completely wrong. When I finally was able to reach a human, she was the very opposite of helpful.If I could give minus 5 stars I would. 

Molly M 

on BBB

a year ago

Spent 2 hours attempting to attain a simple benefit summary as online sources were not helpful. Needed to submit an out of network claim and the online form does not properly download or give email address for where to send it. Spent another 30-40 minutes on phone to gain that information.Submitted an ***claim two months ago and have yet to receive response. If you call their customer service line listed on back of card it disconnects. I resubmitted the claim another month ago and still no response. The customer service numb... read more