EyeMed Vision Care

Osandha D 

on BBB

a year ago

This review is for Leeane who gave me insanely efficient and super clutch customer service when I called in on 08/31 at 5:56pm pacific time to find out my member ID and group # ... I ended the call too early and did not get a survey so this is the best I can do. 

Sonya H 

on BBB

a year ago

I believe they are actually trying to make it as hard as possible to get any information about customer's claims/benefits. This is their business model. 

Sandra M 

on BBB

a year ago

For multiple years Eyemed has been the most difficult insurance company from which I have ever attempted to receive a claim. This year I am on my third attempt in 4 months to receive a reimbursement for contact lenses. They obviously are very resistant to paying out claims, unlike their complete satisfaction with taking premium payments. Don't let your employer use this company! 

Patrick J 

on BBB

a year ago

Horrible website. Horrible customer service. I'd rather just pay out of pocket instead of dealing with this completely broken company. 

James G 

on BBB

a year ago

Horrible customer service and online systems. Phone calls get put into a confusing and painful automated phone system, that tends to run you in circles and ask you questions and then drops your call. When you finally do get ahold of a person they transfer you somewhere else which ends up putting you right back into the same broken automated phone system. Pray you never have an issue or question as its impossible to get help. Online customer system is clunky and does not work right. This company is a mess. I gave up on trying... read more

polly h 

on BBB

a year ago

i have had it with ******and eyemed. i have called 4 times since yesterday to get a list of the providers that are covered by my plan. after all these calls and going through a long automated system system. now after begging for a list i am told on the 4th call that my email does not seem to be working. i have had the same email forever. i believe nothing i am told, they do not do what they say they will do. 

Rita L 

on BBB

a year ago

Something SEEMS off at EYEMED. The Company’s favorite providers seem to over charging customers big time. I.e. When using my ***** vision plan, Pearle Vision, an Eyemed provider charges $385 for progressive lenses with anti glare feature. I can get the same at ******for $130!!! My ***** vision plan cover $250 per year, BUT it doesn’t refund anything unless I use Eyemed’s favorites IN NETWORK. ********* CAREFUL! 

Christo S 

on BBB

a year ago

The health insurance offered by EyeMed for vision is really quite appalling. Despite submitting claims both in the mail (hard copies) as well as online, they say that they have not received the claims. How can that be? Do they lose them? Is their email inbox not reliable. I've had to repeat the process three times now and still no luck. Employers who care for their employees' health and wellbeing should not use EyeMed. 

Earlaine W 

on BBB

a year ago

I would give negative stars if I could. Unfortunately my Vision insurance is run through this company and despite being approved for an out of network claim I was not sent my reimbursement timely or notified of an issue to deliver. Come to find out they "have the wrong address" well actually they are missing half of it but my administration and other insurances that I signed for all at the same time have it correct! They refuse to update my information and my administration even called and they refused even though they told ... read more