EyeMed Vision Care

adrienne l 

on BBB

a year ago

Eyemed vision insurance is the worst company to have eyecare insurance for yourself or your employees. Eyemed does not pay the the optometry practice for exam services . There is no required patient copay . Thus the practice can lose money for seeing eyemed patients. Most optometry practices do not accept eyemed vision insurance. 

Liz F 

on BBB

a year ago

To say the very least this insurance is a nightmare for providers. The "Provider Relations" department is a joke. The past two days have been spent making multiple telephone calls and sending multiple emails trying to figure out why a claim that has never been paid, but isn't showing up on any negative disbursements (THIS IS AN EVEN BIGGER JOKE). No one can give any type of reasonable answer and the emails continue you to be transferred to multiple people attempting to help but using language that is doing nothing but circli... read more

Randy C 

on BBB

a year ago

I have this provider. I went to get new glasses on 01/18/23. This is one of the worse company that I have ever used. I have been going through a issue for over 2 months now and still no help. I do not know a company as big as this is ran. All this company does is gives you a run around and its coming to a point where this company is terrible. I do not know how a CEO can let his business be ran the way its been ran. I honestly think the people that work for this company hate their job. The CEO needs to do something about the ... read more

Brittany K 

on BBB

a year ago

From October 2022 through March 2023 I have contacted them many times regarding an online portal. They told me that my email was previously registered and no longer registered. They were going to delete the old profile so I may register. No response. Called again, same response, going to be escalated. Called AGAIN after not hearing back, and their incompetent IT department is unable to delete that email/log in from the system. They want me to make a whole new email address in order to obtain access to my insurance informatio... read more

Frank G 

on BBB

a year ago

This company is terrible. They have their phones rigged to not take calls from humans. I received a statement of benefits and they just keep referring me to three automated system. I need to talk to a human. The online answers are insufficient. Hopefully my company and other companies review these miserable rating from users before making a decision to engage them for their employees. 

Melissa R 

on BBB

a year ago

The customer service person was short and annoyed with me for asking questions. They are no longer allowing me to order my contacts online, told me all online stores are "put of network" and said this is not new...but the past 4 years I have ordered without a problem! They said I can order and get reimbursed but I don't trust that after the service I received. I asked for a manager to speak with and she gave me a phone number and "transferred" me. I was promptly disconnected and the phone number is phony. They are an awful b... read more

Dionne M 

on BBB

a year ago

They do everything to avoid talking to their insurance paying customers. Their auto talk select phone options are terrible. They say it's fastest to use their online chat but that's not a real person and just delays time. 

Michael A 

on BBB

a year ago

They automatically renewed my policy without warning, pulling the amount out of my account sending it in the negative. After waiting on hold for an hour, was told they don’t send out reminders and there is no way to check on the website or app to know about an upcoming charge. The cancelled my policy but was told it would be at least 10 days before they issued a refund. They prey on the elderly and the uninformed. Poor service, poor communication. And even worse insurance for the money you spend. 

Karen R 

on BBB

a year ago

I have been seeing my eye doctor in Woodbury, CT for 15 years. I have taken my children to the same doctor. My son suffered a concussion in the dodgeball pit in Kindergarten. His eye tracking was off. My son is now 10. This Dr. Has the history of my son. My Doctor retired and two wonderful doctors bought the practice and my family was able to continue without disruption. Eyemed Select Plan H refuses to bring the two doctors into the insurance plan,YET EYEMED ALLOWS THEM TO HAVE OTHER EYEMED PLANS. The first time I called Eye... read more