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EyeMed Vision Care
- Insurance
- Mason, OH
About this business
EyeMed Vision Care, LLC in Mason, OH offers vision benefits services.
Location details
4000 Luxottica Place, Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 11:00 p.m. | |
| Tue | 7:30 a.m. to 11:00 p.m. | |
| Wed | 7:30 a.m. to 11:00 p.m. | |
| Thu | 7:30 a.m. to 11:00 p.m. | |
| Fri | 7:30 a.m. to 11:00 p.m. | |
| Sat | 7:30 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
What a joke! I'm going back to United and staying with them! Why the heck did I decide to go with this company and run into this trouble. Hire some competent programmers for ****** sake! I am trying to open an online account and how can that be impossible?! I tried with both my member ID and SSN, I tried with both emails I have, I got my partner to check my information is correct. I don't want to call you tomorrow and be placed on hold again. It's been 50 years since the invention of the *** Time to pick up the hint that it'... read more
I have been owed about $120 since December 2021 for reimbursement of some of the money I spent on glasses. I have repeatedly had to call their customer service to get them to reissue the check because Ive never received it. This has been at least four or five times. I dont think they ever send me a check and plan on keeping the money.
Despite never making any claims/orders, this company said I couldn't use my benefits until 2023. Trying to get a solid answer from this company on what is going on with my benefits (or lack thereof) was the most frustrating and ridiculous experience I have had with any insurance company, ever. The chat service agents ended the chats prematurely, not giving me a chance to respond before they closed the chat. The email service agents just sent me an email address for their QA team and did not address any of my questions or eve... read more
Absolutely horrified at the quality of customer service - basically of how there is none. I've called them hundreds of times attempting to actually understand HOW to help my provider submit a medically necessary contacts form since I have very high ametropia and therefore fall under that category, but every rep I've talked to is so guarded and unhelpful - if not downright rude - about all of it. (Seriously was in a conference with my provider, EyeMed, and me for two hours of them deflecting questions about the **** Contacts ... read more
Extremely misleading in their business practices. I'm amazed that any reputable insurance company would contract with EyeMed vision if they truly valued their customers satisfaction.
My daughter had an appointment, she didn't realize it was inside lens crafters so she called me assign where it iwas. Her apptbwas at 1pm. By the time she called me and I explained where it was in the Mall inside Lens Crafters she it was 10 min after her appointment, ther refused her MAYBE PUT A SIGN UP STATING THE DR IS INSIDE LENS CRAFTERS. I was there Friday and the Dr was behind 20 minutes..I did not get any compensation, she wasted my time..so a mistake on where the place is and you are less than 15 min late you are ref... read more
I submitted claim TWICE with a receipt that obviously had the date on it. It was returned to me TWICE ! stating that I needed to submit the Date of service on claim form/receipt. So I called. It took 14 minutes to get to speak with someone. Then was put on hold for 22 minutes, only to be sent to an automated review of my phone call. Upon seeing all of the reviews and comments, this business needs to be investigated by law enforcement. We are paying for a product and not receiving it. This is fraud. Where is our government wh... read more
If I could I would give zero star. The calls are automated and no way to talk to a person. Worst service.
Business response:
Dear ******I apologize for the service you received. EyeMed strives for excellent service with all of our calls. All calls do go through our automated system in hopes that customers will receive the help they need quickly, and many do. Please contact us back and request to speak to a representative and you will be transferred to a person. Thank you in advance for giving us the opportunity to assist you!
Would give zero if I could! Horrible "customer service!" Chat via text?? Really, no human to talk to? Chat agent told me to contact vendor, have a great day, and left the conversation. Seriously?
Business response:
Good Afternoon *****, My apologies for the service you received. EyeMed strives for excellent customer service in everything we do. please contact us via telephone at ************ and we will be happy to assist you!
Frequently asked questions about EyeMed Vision Care
How is EyeMed Vision Care rated?
EyeMed Vision Care has a 2.3 star rating with 323 reviews.
When is EyeMed Vision Care open?
EyeMed Vision Care is closed now. It will open at 7:30 a.m.
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